Are you the kind of person who genuinely loves helping others win? We are growing fast at Double, and we need a Customer Success Manager who can step in and guide our larger bookkeeping and accounting firms toward total success. Instead of forcing professionals to juggle clunky spreadsheets, we built an all-in-one platform that makes bookkeeping actually enjoyable. Since our launch in 2021, we have raised twelve million dollars from top tier backers like Y Combinator and visionary founders, and thousands of businesses already rely on us every day. This is a fully remote, worldwide opportunity where you can make a massive impact from wherever you call home.

Overview

As our new Customer Success Manager, you will serve as the primary strategic partner for our high value bookkeeping firms. You will own the entire relationship lifecycle starting from the moment they sign up, ensuring they transition smoothly onto our platform and achieve their goals rapidly. Because we are bringing on dozens of new customers every month, your ability to manage relationships, solve technical puzzles, and communicate clearly will shape the future of our company.

Key Responsibilities

Lead engaging onboarding calls with prospective and newly signed customers to showcase product value quickly.
Guide clients through technical implementation steps and train their teams to master the Double platform.
Collaborate closely with Account Executives to spot early warning signs and mitigate any friction points that might stall adoption.
Act as the internal voice of the customer by sharing valuable feedback with our product and engineering teams.
Build long term relationships that drive customer retention, advocacy, and account expansion.

Requirements

Proven experience managing client relationships in a software or SaaS environment.
Exceptional communication skills with a knack for translating complex technical concepts into simple terms.
Strong organizational habits and the ability to juggle multiple accounts simultaneously without dropping the ball.
A proactive mindset and a genuine passion for problem solving and helping small businesses thrive.
Comfort working autonomously in a fast paced, fully remote team setting across different time zones.

What You'll Gain

The chance to shape the customer success playbook at a rapidly scaling venture backed startup.
Competitive compensation and the freedom of working completely remotely from anywhere in the world.
Direct mentorship and collaboration with founders and leaders who have built world class tech companies.
A culture that values autonomy, creativity, and real results over micromanagement.