Customer Success Manager - Video Games (Remote, Worldwide)

Are you a true gamer at heart, someone who thrives on helping others succeed and loves the vibrant world of video games? Imagine a role where your strategic thinking directly impacts how major gaming studios delight their players. Here at Keywords Studios, we are looking for a passionate individual to join our team as a Customer Success Manager. This is a unique opportunity to partner with some of the biggest names in the industry, ensuring they get the absolute most out of our innovative services. If you are ready to make a tangible difference in the gaming landscape, driving adoption and fostering deep, lasting relationships, then this worldwide remote position might be your next great adventure.

Overview

Keywords Studios is a global leader, powering the creative and technical needs of the video game industry. With over 70 studios worldwide, we partner with top gaming companies across every development stage, from initial concepts to live operations. Our mission is to be the premier platform for technical and creative services, helping teams innovate, scale, and deliver unforgettable player experiences. As a Customer Success Manager, you will be crucial in this mission. You will manage a portfolio of mid-market accounts, ensuring our partners fully leverage our services, optimize their player engagement strategies, and achieve their business goals. This is a fully remote, global opportunity, inviting talented professionals from anywhere in the world to join our dynamic team.

Key Responsibilities

Act as a trusted advisor, building strong, lasting relationships with a diverse portfolio of mid-market video game clients.
Champion the successful adoption and ongoing utilization of Keywords Studios’ comprehensive service offerings, ensuring clients unlock maximum value.
Proactively identify client needs and growth opportunities, collaborating with internal teams to present tailored solutions that enhance player experiences and client business objectives.
Monitor client health and usage data, anticipating potential challenges and working reactively and proactively to ensure client satisfaction and retention.
Conduct regular business reviews, showcasing the measurable impact of our partnership and strategic recommendations for future success.
Collaborate cross-functionally with sales, operations, and product teams to advocate for client needs and contribute to service improvements.
Drive contract renewals and identify upsell potential within existing accounts, contributing directly to revenue growth.
Stay informed on industry trends, client roadmaps, and competitive landscapes to provide insightful guidance and maintain a position of expertise.

Requirements

A genuine passion for the video game industry and a deep understanding of player experiences.
Demonstrated experience in a Customer Success, Account Management, or similar client-facing role, ideally within the gaming, entertainment, or technology sectors.
Proven track record of driving product adoption, fostering customer retention, and identifying growth opportunities within a client portfolio.
Exceptional communication and interpersonal skills, capable of building rapport and trust with diverse stakeholders.
Strong analytical abilities to interpret data, identify trends, and translate insights into actionable strategies.
A proactive and solutions-oriented mindset, with the ability to manage multiple priorities in a dynamic environment.
Familiarity with CRM software and customer success platforms is a plus.
Ability to thrive in a fully remote, global work setting, demonstrating independence and strong organizational skills.

What You'll Gain

The opportunity to work with and influence some of the most iconic brands and creators in the global video game industry.
Be part of a rapidly growing, international company with a strong culture of collaboration and innovation.
A challenging and rewarding role where your contributions directly impact client success and business growth.
Extensive professional development and career progression opportunities within a global network of experts.
The flexibility and autonomy of a fully remote position, allowing you to work from anywhere in the world.
Access to cutting-edge tools and a supportive team environment focused on excellence.