Customer Success Manager

Imagine playing a pivotal role in keeping school districts running smoothly, ensuring teachers are paid, budgets are balanced, and operations hum along without a hitch. That's precisely the impact you'll make as our next Customer Success Manager for WinCap and QSS/OASIS. This isn't just about software; it's about being the trusted friend and expert guide for district business officials, especially as a new generation steps into these critical roles. You'll help them navigate our essential systems, turning potential challenges into confident successes. Best of all, you'll be joining us at a truly exciting time, helping to launch and shape Harris School Solutions' very first dedicated Customer Success function. This is your chance to build something significant from the ground up.

Overview

Every school day, district business officials rely on WinCap and QSS/OASIS to manage payroll, budgets, fund balances, and state reporting. These critical systems ensure schools operate efficiently, allowing administrators to focus on student success rather than complex spreadsheets. As a Customer Success Manager, you will be the indispensable partner for these districts, building confidence, providing essential support, and fostering long-term loyalty to Harris Computer. While this is a fully remote, worldwide opportunity, please note that the primary client base and required on-site visits will be within the United States, with travel ranging from 25% to 50%. You will also be instrumental in establishing our inaugural Customer Success function at Harris School Solutions, working closely with leadership to define how we best serve our districts.

Key Responsibilities

As a Customer Success Manager, you will be tasked with a diverse set of responsibilities, including:

Act as the primary point of contact and trusted advisor for WinCap and QSS/OASIS clients.
Proactively engage with district business officials to understand their needs and ensure successful system utilization.
Guide new users through system functionalities, best practices, and troubleshooting.
Identify opportunities for system optimization and provide solutions that enhance client efficiency.
Collaborate with internal teams, like product development and support, to advocate for client needs and drive continuous improvement.
Monitor client satisfaction and usage, addressing any concerns promptly and effectively.
Contribute to the development and implementation of new Customer Success strategies and processes.
Facilitate training sessions and workshops, both remotely and during on-site client visits across the U.S.
Manage client relationships to ensure high retention and satisfaction, promoting the value of Harris School Solutions.

Requirements

To excel in this role, we are looking for candidates who possess:

Proven experience in a Customer Success, Account Management, or similar client-facing role, preferably within the software or education technology sector.
A strong understanding of financial, HR, or operational processes within K-12 school districts is highly advantageous.
Exceptional communication and interpersonal skills, with the ability to build rapport and trust quickly.
A proactive, problem-solving mindset and a dedication to client advocacy.
Ability to travel frequently (25% to 50%) for on-site client visits within the United States.
Self-motivated and able to work effectively in a remote environment.
Experience with WinCap or QSS/OASIS software is a significant plus, but not strictly required.
Comfortable with new software adoption and guiding users through complex systems.
Bachelor's degree or equivalent practical experience.

What You'll Gain

Joining our team means you will benefit from:

The chance to be a founding member of a crucial new team and shape its direction.
Meaningful work that directly supports the operational backbone of school districts across the U.S.
A competitive annual salary between $72,000 and $82,000.
A fully remote work environment, offering flexibility and autonomy.
Opportunities for professional growth and development within Harris Computer.
A supportive culture focused on impact and collaboration.