Overview

Are you the kind of person who genuinely loves helping clients win while untangling messy operational puzzles? At Implentio, we are building the intelligence layer for modern ecommerce operations. We help direct-to-consumer and ecommerce brands recover lost money and eliminate operational waste across their parcel and third-party logistics networks through powerful software, clean data, and deep operational expertise. Our platform identifies billing errors, uncovers inefficiencies, and transforms complex operational data into clear, high-impact decisions. Behind the technology is a team that has spent years operating inside high-growth ecommerce and logistics environments. We are backed by leading venture investors and led by a founding team with a proven track record of building and scaling successful companies. We are currently searching for a Customer Success Manager to join our fully remote, worldwide team and take complete ownership of a growing portfolio of clients.

Key Responsibilities

Serve as the primary point of contact and trusted advisor for your dedicated portfolio of ecommerce and direct-to-consumer brand clients.
Drive onboarding, adoption, and ongoing value realization for every client using the Implentio platform.
Analyze complex operational and financial data to help clients identify billing errors, recover lost revenue, and eliminate waste in their logistics networks.
Build lasting relationships with key stakeholders, ensuring high retention and identifying expansion opportunities.
Collaborate closely with our product and engineering teams to translate client feedback into meaningful software improvements.

Requirements

Proven experience in customer success, account management, or operations consulting within the ecommerce, logistics, or SaaS industries.
A natural ability to communicate complex data insights in a simple, compelling, and actionable way.
Strong problem-solving skills and a proactive mindset that anticipates client needs before they arise.
Comfort working in a fast-paced, high-growth startup environment where taking ownership of outcomes is standard practice.
Fluent English communication skills, both written and verbal.

What You'll Gain

The chance to shape the customer success function at an early-stage, venture-backed startup with massive market potential.
Complete location independence through our fully remote, worldwide work model.
Direct mentorship from seasoned founders who have successfully built and scaled companies before.
Competitive compensation and the opportunity to make an immediate, visible impact on fast-growing ecommerce brands.