Have you ever wanted to help organizations solve complex global challenges using cutting edge satellite imagery and geospatial intelligence? At UP42, we are transforming how people access and analyze Earth observation data every single day. Since joining Neo Space Group in July 2025, our momentum has only accelerated. We are searching for an empathetic and proactive Customer Success Manager to join our North American team. If you love building lasting client relationships and guiding users toward their goals, this fully remote opportunity is for you.
Overview
As our Customer Success Manager for North America, you will act as the primary champion for our users. You will ensure long term retention by driving loyalty, understanding unique business needs, and helping clients realize the full value of our platform. Your daily efforts will directly fuel our ongoing growth and shape the future of geospatial technology.
Key Responsibilities
- Cultivate long lasting business relationships and manage diverse customer portfolios across the region.
- Own customer orders from initial request through delivery while coordinating complex multi-step processes.
- Understand unique customer use cases and guide them seamlessly through our platform capabilities.
- Collaborate closely with internal product and support teams to resolve issues and elevate the user experience.
- Proactively identify expansion opportunities and drive high retention rates.
Requirements
- Proven experience in a customer success or account management role within a tech environment.
- Strong understanding of geospatial data or satellite imagery markets is a great advantage.
- Exceptional empathy and a genuine passion for going the extra mile to help others succeed.
- Outstanding communication skills with the ability to manage complex portfolios independently.
- Comfort working in a fully remote environment across North American time zones.
What You'll Gain
- The chance to work with industry leading Earth observation technology and brilliant teammates.
- True flexibility with a fully remote work model that respects your work life balance.
- Direct impact on company growth and the opportunity to shape our customer success strategy.
How to Apply
Click the apply button below to view the full job details and submit your application directly through the employer's official page.
