Overview

At Osano, we operate on a pretty straightforward idea because we truly believe privacy is a fundamental right. We help modern enterprises innovate quickly and earn deep customer trust by simplifying data privacy compliance. We are looking for a Customer Success Manager to handle our Mid Market and Enterprise accounts. If you thrive on building authentic relationships while using smart data to guide your strategy, you will fit right in with our growing team. This is a fully remote role open to candidates worldwide, giving you the flexibility to do your best work from anywhere.

Key Responsibilities

Manage an end-to-end strategic book of business, acting as the main point of contact for executive, business, and technical stakeholders.
Drive strong customer retention while keeping a steady eye on account expansion opportunities.
Partner closely with clients to ensure they extract maximum long-term value from the Osano platform.
Analyze product usage metrics and insights to proactively guide customer strategy and secure positive business outcomes.

Requirements

Proven experience managing Mid Market and Enterprise accounts within a SaaS or technology environment.
A balanced skill set that combines relationship-building charm with a data-informed approach to problem-solving.
Strong communication abilities that allow you to easily navigate conversations with C-level executives and technical teams alike.
A genuine passion for data privacy and aligning with a mission-driven B-Corporation.

What You'll Gain

Joining Osano means working alongside a passionate group of people who care deeply about building an ethical internet. You will have the chance to shape the success of major global enterprises while enjoying the freedom of a truly remote work culture that respects your personal life.