About the Role

Are you someone who genuinely loves helping clients scale while speaking the language of modern financial tech? At Alpaca, we are looking for a Customer Success Manager to anchor our growth in the MENA region. This is not your average support desk job. You will be partnering directly with ambitious fintech startups, established wealth managers, and dynamic institutions who rely on our APIs to build the future of trading. If you thrive on building deep relationships, solving complex technical puzzles, and acting as the internal champion for your clients, we want to hear from you. This is a fully remote, worldwide opportunity allowing you to work from wherever you feel most inspired.

Overview

Alpaca is a global leader in agent first brokerage infrastructure powering stocks, options, crypto, and more for millions of accounts worldwide. Backed by top tier investors, our mission is opening financial services to everyone on the planet. As our Customer Success Manager for MENA, you will own the end-to-end client lifecycle. You will guide new partners through onboarding, drive platform adoption, and ensure our institutional clients achieve massive success using our developer friendly infrastructure.

Key Responsibilities

Own relationships with a diverse portfolio of financial institutions and fintech companies across the MENA region.
Guide clients seamlessly from initial API integration to full scale production and long term growth.
Partner closely with our product and engineering teams to relay client feedback and advocate for regional feature requests.
Drive retention, identify expansion opportunities, and ensure high levels of client satisfaction.
Monitor platform usage metrics to proactively spot adoption hurdles and solve them before they impact the client.

Requirements

Proven experience in customer success, account management, or technical consulting within fintech, SaaS, or financial services.
Deep understanding of APIs, developer products, or financial brokerage infrastructure.
Exceptional communication and relationship-building skills with fluency in English and Arabic to effectively engage regional stakeholders.
A proactive mindset with a strong ability to translate technical concepts for both developers and business executives.

What You'll Gain

The chance to shape the financial technology landscape across a rapidly growing market.
Competitive compensation and a collaborative, globally distributed team culture.
Flexibility of working remotely with autonomy and trust.