Customer Success Manager – MENA (Arabic Speaking)

At Cision, we believe in empowering every individual to make a real impact. Your voice truly matters here, your innovative ideas are genuinely valued, and your unique perspective actively fuels our collective success across the globe. As part of our vibrant, international team, you will discover an environment that passionately champions curiosity, deep collaboration, and groundbreaking innovation. All the while, you will be making profoundly meaningful contributions to the brands and agencies we are so proud to accelerate.

Imagine yourself joining us, helping to shape the very future of communication and building authentic, lasting connections that genuinely resonate. Whether you are expertly solving complex challenges or bravely driving bold new innovations, your personal growth is intrinsically linked to our shared success. Together, we will create the conversations of tomorrow, empowering your impact at Cision. Be seen, be understood, and truly be you in this fully remote, worldwide opportunity.

Overview

This is your chance to own the long-term health and retention for a diverse portfolio of accounts spanning various industries, from global brands to dynamic agencies. Your primary measure of success in this pivotal role will be customer retention. You will work closely with our dedicated Account Management and Onboarding teams, focusing keenly on building strong, enduring relationships. Your mission includes ensuring our solutions are deeply embedded within customer operations, guaranteeing every single partner achieves clear business outcomes, and truly realizes tangible value from their collaboration with Cision and Brandwatch. Crucially, this role specifically supports our valued customers across the MENA region, requiring full fluency in Arabic to foster those vital connections.

Key Responsibilities

Manage and nurture a portfolio of key customer accounts, primarily focusing on clients in the MENA region.
Develop and maintain strong, trusted relationships with key stakeholders at all levels within your assigned accounts.
Proactively monitor customer health, identify potential risks, and implement strategies to mitigate churn.
Collaborate with cross-functional teams, including sales, product, and support, to ensure a seamless customer journey.
Conduct regular business reviews with customers, showcasing value, progress, and identifying opportunities for expansion.
Act as a strategic advisor, helping customers leverage Cision’s suite of tools to achieve their specific business objectives.
Drive product adoption and utilization, ensuring customers fully embed our solutions into their daily workflows.
Gather customer feedback and advocate for their needs internally to influence product development and service improvements.
Manage renewal cycles, negotiate terms, and ensure a high rate of customer retention.
Provide training and best practices to ensure customers are maximizing their investment in our platforms.

Requirements

Fluent in both written and spoken Arabic, enabling seamless communication with clients across the MENA region.
Proven track record of success in a Customer Success or Account Management role, ideally within a SaaS environment.
Demonstrated ability to build and maintain strong customer relationships, driving retention and satisfaction.
Exceptional communication, presentation, and interpersonal skills.
Strong business acumen with the ability to understand customer challenges and position solutions effectively.
Analytical mindset, comfortable using data to inform decisions and measure success.
Self-motivated and proactive, with the ability to manage a diverse portfolio independently in a remote setting.
Experience with CRM software (e.g., Salesforce) and customer success platforms.
A genuine passion for helping customers succeed and achieve their business goals.

What You'll Gain

The chance to make a substantial impact on the success of leading brands and agencies across a critical region.
An opportunity to work with a truly global, diverse, and exceptionally talented team.
A supportive environment committed to your continuous professional development and growth.
The flexibility and autonomy that comes with a fully remote, worldwide work setup.
Being part of a company that not only values but actively encourages your voice, ideas, and unique perspective.
Contributing to the future of communication and technology in a dynamic industry.