Customer Success Manager Large Law Accounts (Legal Tech)

Are you a legal professional with a passion for transforming how law firms operate through innovative technology and AI? At LexisNexis, we are seeking a strategic, consultative leader to join our team as a Customer Success Manager, focusing on our esteemed large law firm accounts. This isn't just a role; it's an opportunity to become an indispensable partner to top-tier legal organizations, guiding them through the exciting journey of adopting advanced drafting, research, analytics, and AI-powered workflow solutions. If you thrive on driving measurable business outcomes and building lasting relationships within a complex, evolving legal environment, we invite you to explore this impactful position.

Overview

As a Large Law Customer Success Manager, you will be a strategic individual contributor, pivotal in ensuring our large law firm customers derive maximum value from their LexisNexis investments. Your primary focus will be on driving workflow transformation, platform adoption, retention, and usage growth across a dedicated portfolio of sophisticated legal accounts. This position demands a deep understanding of complex legal workflows, the intricate dynamics within large firms, successful technology adoption strategies, and the rapidly evolving role of AI in legal practice. You will empower our customers to seamlessly integrate LexisNexis solutions into their daily operations, ensuring they not only embrace the technology but also achieve tangible, measurable business outcomes. This role serves as a trusted advisor, guiding success planning, facilitating workflow adoption, and expertly managing change within demanding legal environments. This is a fully remote, worldwide opportunity, offering you the flexibility to work from anywhere while making a global impact.

Key Responsibilities

Manage a portfolio of large law firm accounts, focusing on value creation and long-term partnerships.
Drive adoption and usage of LexisNexis drafting, research, analytics, and AI solutions within customer firms.
Partner with law firm stakeholders to identify their business objectives and align LexisNexis solutions to achieve those goals.
Develop and execute strategic success plans for each account, tailored to their unique needs and workflows.
Serve as a trusted advisor, guiding customers through technology adoption, change management, and workflow integration processes.
Monitor customer health and engagement, proactively addressing challenges and identifying opportunities for growth and expansion.
Collaborate effectively with internal LexisNexis teams, including product, sales, and support, to ensure a seamless customer experience.
Educate customers on new features, product enhancements, and best practices to maximize their investment and platform utilization.

Requirements

Juris Doctor (JD) degree is essential.
Proven experience in a customer-facing, strategic role, preferably within the legal technology or professional services sector.
Deep understanding of large law firm operations, complex legal workflows, and internal stakeholder dynamics.
Demonstrated ability to drive technology adoption and manage change within sophisticated enterprise environments.
Strong knowledge of AI and its application in legal practice is highly desirable.
Exceptional communication, presentation, and interpersonal skills.
Strategic thinking with a relentless focus on problem-solving and achieving measurable business outcomes for customers.
Ability to work independently and manage a portfolio of high-value accounts effectively in a remote setting.

What You'll Gain

The chance to make a profound impact on the legal industry's digital transformation journey.
Opportunity to work with cutting-edge legal technology, including advanced AI solutions.
Exposure to and partnership with some of the largest and most prestigious law firms globally.
A role where your legal expertise directly translates into significant business value and customer success.
Robust career growth opportunities within a leading global information and analytics company.
The flexibility and autonomy of a fully remote work environment, connecting you with a diverse global team.