Customer Success Manager III, Remote (Worldwide)

Are you an experienced customer success professional passionate about driving tangible business outcomes and eager to make a profound impact on the backbone of our global economy? Samsara invites you to join our team as a Customer Success Manager III, a pivotal role where you will empower organizations to truly transform their physical operations. Imagine guiding businesses through their digital journey, ensuring they not only adopt groundbreaking IoT technology but also unlock profound, measurable value, all while working from anywhere in the world.

Overview

Samsara, publicly traded as IOT, stands as the pioneer of the Connected Operations™ Cloud. This innovative platform empowers organizations relying on physical operations to harness the vast potential of Internet of Things (IoT) data, translating it into actionable insights that significantly improve their day-to-day work. We are dedicated to enhancing the safety, efficiency, and sustainability of the physical operations that power our global economy, encompassing vital sectors like agriculture, construction, field services, transportation, and manufacturing. These industries represent more than 40% of global GDP, forming the very infrastructure of our planet, and we are incredibly excited to help drive their digital transformation at scale.

Working at Samsara means you will help define the future of physical operations, contributing to a team that is shaping an exciting array of product solutions. These include Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, along with advanced Equipment Monitoring. As part of a recently public company, you will enjoy the autonomy and robust support needed to make a real impact as we build for the long term. Our Scaled Customer Success team, of which you will be a key member, is dedicated to ensuring our customers adopt our platform effectively, realize measurable business value from their investment, and ultimately renew and expand their partnership with us. This is a fully remote opportunity, open to talented individuals globally.

Key Responsibilities

Strategic Account Management: Proactively manage a portfolio of strategic customer accounts, ensuring deep understanding of their business objectives and aligning Samsara's solutions to achieve these goals.
Driving Value & Adoption: Lead initiatives that promote comprehensive platform adoption and demonstrate measurable return on investment for customers.
Renewal & Expansion Expertise: Take ownership of customer renewals, identifying and nurturing opportunities for account expansion and growth.
Trusted Advisor: Build and maintain strong, lasting relationships with key customer stakeholders, serving as a trusted advisor and advocate for their success.
Problem Solving: Collaborate cross-functionally with product, sales, and support teams to resolve complex customer issues efficiently and effectively.
Best Practice Sharing: Develop and share best practices, contributing to the continuous improvement of our customer success processes and resources.

Requirements

Experience: You bring at least 5 years of proven experience in a Customer Success or Account Management role, preferably within a SaaS or IoT technology environment.
Impactful Communication: Exceptional verbal and written communication skills are essential, enabling you to articulate complex technical concepts clearly and concisely.
Analytical Acumen: Strong analytical and problem-solving abilities, with a track record of using data to drive customer outcomes and strategic decisions.
Proactive Engagement: Demonstrated ability to proactively manage customer relationships, anticipate needs, and mitigate risks.
Technical Aptitude: A solid understanding of IoT technologies or telematics is a significant advantage.
Strategic Thinker: You possess a strategic mindset, capable of identifying long-term opportunities for customer growth and partnership.

What You'll Gain

Pioneering Impact: Contribute directly to a company that is digitally transforming critical global industries and defining the future of connected operations.
Growth & Autonomy: Thrive in a dynamic, recently public company environment that offers significant opportunities for professional growth and empowers you with the autonomy to make a real difference.
Innovative Products: Work with an exciting array of cutting-edge product solutions, including Video-Based Safety and Vehicle Telematics.
Global Collaboration: Join a diverse, collaborative, and globally distributed team, fostering connections with colleagues and customers worldwide.
Meaningful Work: Be part of a mission-driven organization focused on improving the safety, efficiency, and sustainability of physical operations.
Remote Flexibility: Enjoy the flexibility and work-life balance that comes with a fully remote, worldwide opportunity.