Customer Success Manager II - West

Are you someone who thrives on building deep, impactful relationships with customers? Do you love seeing technology genuinely solve complex problems and contribute to real business success? At Tines, we believe that human ingenuity, powered by smart automation, changes everything. We're on the lookout for an experienced Customer Success Manager to join our team, focusing on our valued clients across the Western regions. If you’re eager to make a tangible difference, helping innovative companies harness the full potential of our intelligent workflow platform, and you’re ready to champion their journey, this could be your next exciting chapter. This is a fully remote position, but candidates must be based within the Pacific Standard Time (PST) or Mountain Standard Time (MST) zones to best align with our customer base and team.

Overview

Tines, founded in 2018 with co-headquarters in Dublin and Boston, is rapidly becoming the backbone for some of the world's most critical workflows. Our platform is a unique blend of artificial intelligence, automation, and seamless integration, all designed to amplify human potential and deliver tangible business outcomes.

We serve a diverse and dynamic clientele, from promising startups to established public companies like Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. Tines acts as a universal integrator across the entire tech stack, capable of connecting with any API-enabled service. This unparalleled flexibility empowers our customers to achieve their most ambitious goals with impressive speed. Moreover, Tines is built with security and privacy at its core, making it a trusted solution for security, IT, engineering, finance, and other security-conscious teams.

Our company culture is guided by three core values: Simplicity, Speed, and Soundness. We are deeply committed to providing exceptional customer experiences while cultivating an internal environment that celebrates individual curiosity, fosters professional growth, and upholds unwavering integrity. We are incredibly excited about the path ahead and invite talented individuals to join us on this remarkable journey.

Key Responsibilities

Cultivate strong, lasting relationships with a portfolio of Tines customers in the West, acting as their trusted advisor and advocate.
Drive product adoption and ensure customers are maximizing the value from their Tines investment, leading to high satisfaction and retention.
Proactively engage with customers to understand their evolving needs, identify expansion opportunities, and guide them through their success journey.
Collaborate closely with our sales, product, and engineering teams to relay customer feedback and ensure a seamless customer experience.
Develop and execute strategic account plans that align Tines’ capabilities with customer business objectives.
Conduct regular business reviews to showcase achieved value, address challenges, and plan for future success.
Act as a subject matter expert on the Tines platform, providing guidance and best practices for intelligent workflow automation.

Requirements

More than 3 years of proven experience in a Customer Success Manager role, preferably within a B2B SaaS environment.
A deep understanding of the Western US business landscape and customer dynamics.
Demonstrated ability to manage complex accounts, build strong customer relationships, and drive customer retention and growth.
Excellent communication, presentation, and interpersonal skills, capable of engaging with stakeholders at all levels.
Strong problem-solving abilities with a proactive, results-oriented mindset.
A solid grasp of technical concepts related to APIs, automation, and workflow platforms, or a quick learner with technical aptitude.
Experience with security, IT, or engineering tools and workflows is a significant plus.
Must be based in the Pacific Standard Time (PST) or Mountain Standard Time (MST) zones.

What You'll Gain

The opportunity to play a pivotal role in a fast-growing company at the forefront of intelligent workflow automation.
Work with a cutting-edge product that genuinely solves complex problems for global enterprises.
A supportive and collaborative remote work environment that values your contributions.
Significant professional growth and development opportunities as we continue to scale.
The chance to work with a diverse and inspiring customer base, helping them achieve their strategic goals.
Be part of a company culture built on Simplicity, Speed, and Soundness, fostering curiosity and integrity.