Are you eager to make a tangible difference, guiding leading brands through the dynamic world of customer engagement? Braze is searching for a Customer Success Manager II to join our South team. We are an approachable, kind, and intensely passionate group, dedicated to setting high standards, fostering teamwork, and championing work-life harmony. If you thrive on solving exhilarating challenges, possess a bias for action, and want to empower agile, technology-focused clients to achieve remarkable outcomes, you will find a truly impactful role here, supported by an exceptionally sharp and passionate team. This is a chance to contribute significantly as we navigate rapid global growth, all while prioritizing equity and opportunity.

Overview

Braze invites you to join our globally distributed team as a Customer Success Manager II, serving our vibrant South region. This is a fully remote opportunity, open to talented individuals worldwide. In this pivotal role, you will partner directly with innovative, technology-driven companies, helping them fully leverage the Braze platform to drive meaningful customer engagement and business growth. You will become a trusted advisor, ensuring our clients not only adopt our cutting-edge solutions but also continually derive maximum value and achieve their strategic objectives.

Key Responsibilities

Cultivate deep client relationships: Build and maintain strong, lasting partnerships with key stakeholders, understanding their business goals and advocating for their needs within Braze.
Drive strategic adoption and value: Guide clients through their Braze journey, providing strategic recommendations, best practices, and ensuring they extract optimal value from our product.
Proactive engagement and success planning: Develop and execute tailored success plans, proactively identifying opportunities and potential challenges to ensure client retention and expansion.
Collaborate cross-functionally: Work seamlessly with our sales, product, support, and professional services teams to ensure a cohesive client experience and address evolving requirements.
Monitor and report on client health: Utilize data and insights to track client engagement, identify trends, and communicate progress to both internal and external stakeholders.
Educate and empower: Equip clients with the knowledge and tools necessary to master the Braze platform, fostering self-sufficiency and continuous improvement.
Identify growth opportunities: Partner with account teams to recognize and facilitate opportunities for platform expansion and deeper client engagement.

Requirements

You have at least three to five years of proven experience in a Customer Success or Account Management role, preferably within a SaaS environment focused on marketing technology or customer engagement platforms.
You bring exceptional communication, presentation, and interpersonal skills, capable of engaging confidently with a variety of client contacts, from technical users to executive leadership.
You demonstrate strong analytical abilities, comfortable with data to inform strategies and articulate value.
You possess a natural curiosity, always seeking to understand client challenges and creatively solve problems.
You can manage multiple client accounts effectively, prioritizing tasks and navigating complex needs with autonomy and accountability.
You thrive in a fast-paced, evolving environment and are eager to contribute to a culture of continuous learning and improvement.
A bias towards action and a proactive approach to client success are essential for this role.

What You'll Gain

Make a significant impact: Empower agile, technology-focused brands worldwide to achieve their marketing and customer engagement goals.
Work with a passionate team: Join a group of genuinely approachable, exceptionally kind, and intensely passionate professionals who champion teamwork and innovation.
Accelerated growth: Thrive in a rapidly expanding global company, offering continuous opportunities for professional development and learning.
Empowerment and autonomy: Take ownership of your work, act with accountability, and contribute to our collective success with your unique perspectives.
Work-life harmony: Be part of an organization that actively supports balance, fostering an environment where you can flourish both professionally and personally.
A culture of equity: Contribute to a company dedicated to striving for greater equity and opportunity, inside and outside our organization.