Customer Success Manager - EMEA

Ever wondered what it's like to truly shape how major brands connect with their audience? Imagine working alongside some of the biggest names in retail, finance, and entertainment, helping them revolutionize their digital presence. Here at AppSamurai, we're on the lookout for a brilliant Customer Success Manager for the EMEA region who's ready to dive into the exciting world of our product, Storyly. This is more than just a job; it's an invitation to become a vital partner for our clients, ensuring they unlock every ounce of value from an innovative platform loved by hundreds of brands globally. If you're passionate about fostering strong relationships and seeing your efforts directly contribute to client triumph, then this fully remote, worldwide opportunity might just be your next great adventure.

Overview

AppSamurai is at the forefront of digital innovation, empowering brands globally with our groundbreaking content experience platform, Storyly. Storyly brings the dynamic, engaging social content formats users love from platforms like Instagram and TikTok directly into apps and websites. Think interactive stories and vertical video feeds that transform user engagement, making marketing effortless and impactful for our diverse client base. From turning casual browsing into buying for retailers like Sephora and NEXT, to making complex financial products visible for banks such as Bank Hapoalim, Storyly is redefining how brands interact with their customers.

We're searching for a dedicated Customer Success Manager to champion our clients across the EMEA region. This is a fully remote, worldwide opportunity where you will play a pivotal role in ensuring our valued customers achieve extraordinary success with Storyly. Your expertise will be crucial in guiding them through their journey, maximizing their ROI, and fostering long lasting partnerships.

Key Responsibilities

Act as the primary point of contact and trusted advisor for a portfolio of Storyly clients across the EMEA region, building deep and lasting relationships.
Guide customers through successful onboarding, adoption, and ongoing use of the Storyly platform, ensuring they understand its full potential.
Proactively identify opportunities for customers to derive greater value from Storyly, providing strategic recommendations and best practices.
Monitor client health, identify potential risks, and work collaboratively to mitigate issues and ensure customer satisfaction.
Drive platform adoption, retention, and growth within your assigned accounts, identifying opportunities for expansion and upselling where appropriate.
Collaborate closely with our Sales, Product, and Support teams to advocate for customer needs and contribute to product development and improvements.
Conduct regular business reviews with clients to showcase success, demonstrate ROI, and strategize for future growth.
Provide comprehensive training and support to empower clients to become self sufficient Storyly experts.

Requirements

More than 3 years of proven experience in a Customer Success or Account Management role, preferably within a SaaS or digital marketing environment.
Strong understanding of the EMEA market dynamics and experience working with clients across diverse cultures and business landscapes.
Exceptional communication, presentation, and interpersonal skills, with the ability to articulate complex technical concepts clearly.
A proactive, problem solving mindset, with a keen ability to anticipate customer needs and address challenges effectively.
Analytical skills to interpret customer data, identify trends, and provide data driven recommendations.
Familiarity with in app experience platforms, content marketing, or user engagement tools is a distinct advantage.
Ability to thrive in a fast paced, remote work environment, demonstrating strong organizational and time management skills.
Fluency in English is essential; additional European languages are a significant plus.

What You'll Gain

The chance to work with a cutting edge, AI powered product that is truly revolutionizing digital engagement.
An opportunity to partner with globally recognized brands and make a tangible impact on their success.
Significant professional growth within a rapidly expanding, innovative technology company.
A supportive, collaborative, and diverse remote work culture that values your contributions.
Competitive compensation and benefits package.
The flexibility and autonomy of a fully remote role, allowing you to work from anywhere in the world.