Customer Success Manager EMEA

Imagine being at the heart of customer success, building strong relationships, and guiding global industry leaders through the exciting world of open source security. That's precisely what awaits you as our next Customer Success Manager for EMEA at Chainguard. We're not just about software, we're about trust, security, and making sure our partners thrive with the most reliable open source solutions available. If you're passionate about empowering customers and driving impactful outcomes, this could be your ideal next step.

Overview

Chainguard stands as the trusted source for open source. We provide hardened, secure, and production ready builds of essential open source software that engineers and AI agents depend on. Our mission helps organizations build faster, stay compliant, and effectively eliminate risk in their operations. We proudly serve a distinguished roster of clients, including Fortune 500 enterprises and global industry leaders such as Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake.

Chainguard is well funded, backed by leading investors including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital. As a Customer Success Manager here, you will be the post sales primary point of contact for our valued customers across the EMEA region. This role involves taking the lead on customer engagements from initial onboarding through implementation and ongoing adoption. You will work in close collaboration with Solutions Architects, Technical Support, Product Management, Engineering, and Sales to ensure the successful integration and continued support of your customer portfolio. This is a fully remote, worldwide opportunity, allowing you to contribute from wherever you are.

Key Responsibilities

Serve as the primary post sales contact and trusted advisor for a portfolio of Chainguard customers.
Lead and manage the entire customer journey, from onboarding and implementation to driving active product adoption and delivering value.
Build and nurture strong, long lasting relationships with key stakeholders and decision makers within customer organizations.
Proactively monitor customer health, identify potential risks, and develop strategies to ensure customer satisfaction and retention.
Collaborate cross functionally with internal teams, including Solutions Architects, Product, Engineering, and Sales, to address customer needs and drive product enhancements.
Advocate for customer requirements and feedback internally, ensuring their voice influences product development and service improvements.
Track and report on key customer success metrics, demonstrating the value and ROI of Chainguard's solutions to customers.
Identify opportunities for customer expansion and growth, working closely with the sales team.

Requirements

Several years of proven experience in a Customer Success Manager or similar account management role within a B2B SaaS environment.
A solid understanding of open source software, cybersecurity principles, or developer tooling.
Exceptional communication, presentation, and interpersonal skills, capable of engaging effectively with technical and business audiences.
Demonstrated ability to drive product adoption, deliver measurable customer outcomes, and foster strong customer loyalty.
Strong problem solving abilities and a proactive approach to managing customer relationships and challenges.
Fluent in English, with additional EMEA languages being a significant advantage.
Ability to work autonomously and effectively in a fully remote, distributed team setting.

What You'll Gain

The chance to make a substantial impact on some of the world's most innovative and security conscious companies.
Significant professional growth opportunities within a fast paced, well funded, and rapidly expanding startup environment.
A highly collaborative and supportive team culture that values innovation and customer focus.
The opportunity to help shape the future of open source security and contribute to a mission critical product.
Enjoy the flexibility and autonomy of a fully remote work model, allowing for an excellent work life balance.
Competitive compensation and a comprehensive benefits package designed to support your wellbeing.