Are you the kind of person who genuinely loves helping enterprise clients unlock the absolute maximum value from cutting edge software? At AlphaSense, we are looking for a Customer Success Manager for our Corporate team who thrives on building deep relationships and driving real business impact. Following our acquisition of Tegus, our market intelligence platform is growing faster than ever, and we need empathetic, strategic thinkers to guide our corporate clients through their journey with us. This is a fully remote opportunity open to qualified candidates worldwide, meaning you can bring your expertise to our global team from wherever you work best.

Overview

As a Customer Success Manager on the Corporate team, you will act as the trusted advisor and strategic partner to a diverse portfolio of enterprise accounts. You will own the entire client lifecycle from onboarding to renewal, ensuring that executives, analysts, and decision-makers successfully leverage our AI-driven search and market intelligence platform. Your goal is to deeply understand their workflows, drive consistent platform adoption, and champion their needs internally across our product and content teams.

Key Responsibilities

Own and manage a robust portfolio of enterprise corporate accounts to drive high retention, product utilization, and customer satisfaction.
Partner closely with clients to build tailored adoption strategies that align with their overarching business goals and research workflows.
Conduct proactive check-ins, executive business reviews, and platform training sessions for users across various organizational levels.
Identify and execute expansion opportunities by spotting areas where clients can benefit from additional AlphaSense and Tegus offerings.
Serve as the primary internal voice of the customer, sharing valuable feedback and feature requests with our product and engineering groups.

Requirements

Proven experience managing enterprise customer relationships within a SaaS or B2B technology environment.
Exceptional communication and relationship-building skills with the ability to engage confidently C-level executives.
Strong analytical mindset with a talent for translating complex data and usage metrics into actionable client strategies.
Demonstrated ability to manage competing priorities in a fast-paced, high-growth environment.
A collaborative team player who loves solving problems and winning together.

What You'll Gain

The chance to work with a world class team at the forefront of AI-driven market intelligence and corporate research.
True global flexibility with a fully remote work culture supporting your lifestyle and professional growth.
Comprehensive benefits and competitive compensation designed to reward your hard work and dedication.
Countless opportunities for career advancement as our company scales rapidly worldwide.