Overview

Are you ready to shape the future of energy infrastructure while building lasting partnerships? At Buzz Solutions, we are on a mission to transform how electric utilities handle inspections and data. We are looking for an experienced Customer Success Manager who understands the utility space inside and out and thrives in a fast-paced startup atmosphere. In this fully remote role open to candidates worldwide, you will own post-sale relationships, drive platform adoption, and act as a trusted advisor to our utility partners. If you love technology and want to make a tangible impact, this is your chance to shine.

Key Responsibilities

Own the end-to-end post-sale customer experience and serve as the primary point of contact for electric utility partners.
Drive deep engagement within the Buzz Solutions platform to ensure clients realize ongoing return on investment and long-term retention.
Identify and surface expansion opportunities such as new use cases, additional circuits, or expanded inspection volumes by analyzing usage data.
Partner closely with the sales team to develop growth opportunities while supporting overall account health.
Advocate fiercely for customer needs internally while bridging the gap between clients and our engineering, product, and sales teams.

Requirements

Deep professional roots in the utility industry with a solid understanding of electric utility operations.
Proven track record of success working within a dynamic startup environment.
Strong passion for innovative technology and a natural talent for building relationships.
Excellent verbal and written communication skills with the ability to translate complex technical concepts into clear value.
Self-motivated mindset and the ability to thrive in a fully remote and globally distributed team.

What You'll Gain

The opportunity to work with cutting-edge technology that safeguards critical energy infrastructure worldwide.
A flexible, fully remote work environment that values autonomy, trust, and work-life balance.
Direct collaboration with passionate cross-functional teams in product, engineering, and sales.
A front-row seat to the rapid growth of an innovative company making a real-world difference.