Have you ever wondered how gyms, bars, community hubs, and offices legally show blockbuster films without getting caught up in copyright headaches? That happens because of MPLC. For over three decades, we have been the quiet powerhouse ensuring that studios and storytellers are fairly credited while public spaces stay vibrant. Today, we work alongside every major Hollywood studio and hundreds of indie producers across the world. Our organization is expanding quickly, and we need a sharp, empathetic Customer Success Executive to join us in a fully remote role open worldwide. If you love building relationships, safeguarding revenue, and digging into the details of client accounts, this is your chance to make a tangible impact.

Overview

In this position, you will step up as the primary advocate and strategic partner for an established portfolio of accounts. Your primary mission is to keep churn low, guide clients through seamless renewals, and spot expansion opportunities that make commercial sense. You will also verify that every physical location owned by a client remains fully licensed and compliant. Because this is a 100 percent remote role open to candidates across the globe, you will work across diverse markets, cultures, and time zones while helping us protect the entertainment community.

Key Responsibilities

Your day to day tasks will center on driving retention and securing customer satisfaction.

Take direct ownership of your customer portfolio, monitoring health metrics and proactively addressing churn risks.
Steer contract renewals from start to finish while identifying ways to grow account value.
Review customer estates to guarantee full licensing coverage across all sites, including newly opened venues.
Act as a trusted advisor to commercial decision makers on public performance licensing standards.
Maintain clean customer records and report accurate pipeline data to the wider team.
Collaborate with internal licensing experts to troubleshoot complex compliance issues and smooth out the renewal cycle.

Requirements

We want to talk to professionals who bring these specific qualities and experiences to the team.

Two to five years of hands-on experience in customer success, account management, or licensing.
A proven history of meeting renewal targets and rescuing accounts at risk of churning.
Strong organizational instincts and the ability to juggle multiple customer accounts simultaneously.
Clear, empathetic communication skills in written and spoken English.
A self-directed approach to remote work with high personal accountability and reliability.
Familiarity with CRM platforms and modern customer management workflows.

What You'll Gain

Working with MPLC offers unique perks and professional growth.

True workplace flexibility through a genuine work-from-anywhere global structure.
Direct connection to the entertainment business and the intellectual property landscape.
A clear seat at the table during a period of intentional, rapid company growth.
A collaborative, respectful team culture that values work-life harmony and proactive problem solvers.