About the Role

Have you ever wanted to be the trusted technical advisor who guides massive enterprise brands through complex integrations? At Nash, we are searching for a Customer Success Engineer to join our team and elevate how our most strategic UK customers experience our platform. This is not your average support gig. You will be right in the trenches, rolling up your sleeves to solve gnarly architectural puzzles and helping top tier engineering teams scale their operations. If you love building bridges between deep technical systems and business goals, you will feel right at home here. Best of all, this is a fully remote role open to candidates worldwide.

Overview

You will act as the technical backbone for our key accounts. By combining sharp analytical problem solving with hands on systems expertise, you ensure our enterprise partners achieve measurable success. From the initial architecture phase all the way to ongoing performance tuning, your goal is to make sure customers extract maximum value from Nash.

Key Responsibilities

Take full technical ownership of enterprise customer accounts to drive integration success and deep platform adoption.
Collaborate directly with external engineering teams to design robust and scalable implementation workflows.
Diagnose complex technical issues, debug integration bottlenecks, and advise on optimal performance strategies.
Serve as the internal voice of the customer, feeding valuable insights back to our product and engineering teams.

Requirements

Proven professional background in a customer facing technical role such as solutions engineering, technical account management, or developer support.
Strong coding or scripting skills with the ability to read and understand modern APIs and webhooks.
Exceptional communication skills with a knack for translating complex technical concepts into clear, actionable advice for non technical stakeholders.
A proactive mindset and a genuine passion for troubleshooting hard problems.

What You'll Gain

Joining Nash means you get to work at the cutting edge of logistics technology alongside a brilliant, globally distributed team. You will enjoy immense ownership over your accounts, flexible remote working conditions, and plenty of room to grow your career as the company scales rapidly.