Do you love helping enterprise organizations untangle complex technical challenges and actually reach their biggest goals? We are looking for a Customer Success Architect to join our team covering the Central Europe region. This is your chance to step into a fully remote opportunity where you will work with some of the most innovative companies on the planet. You will help them transform how they build software while leveraging cutting edge artificial intelligence tools in your everyday routine. If you enjoy building genuine partnerships and acting as a trusted advisor, keep reading.

Overview

As a Customer Success Architect at GitLab, you will serve as the technical lead and strategic advisor for our key accounts. You will guide our customers through their DevSecOps transformations, ensuring they extract maximum value from our intelligent orchestration platform. This role blends deep technical expertise with strategic consulting, requiring you to understand intricate software development lifecycles and align them with business outcomes. You will operate globally from your home office, collaborating with a diverse team dedicated to shaping the future of software development.

Key Responsibilities

Partner closely with enterprise customers to design and execute adoption strategies that accelerate their time to value.
Act as the primary technical point of contact, resolving complex architectural questions and guiding secure deployment practices.
Incorporate artificial intelligence tools into your daily workflow to boost productivity, share best practices, and model modern efficiency for our clients.
Collaborate with product and engineering teams by channeling customer feedback directly into our development pipeline.
Conduct regular business reviews and workshops to highlight platform ROI and uncover new expansion opportunities.

Requirements

Demonstrated experience in a customer facing technical role such as solutions architecture, enterprise consulting, or customer success within the software industry.
Solid understanding of DevSecOps practices, continuous integration pipelines, and modern cloud native application development.
Strong communication skills with the ability to translate technical concepts for executive stakeholders across the Central Europe region.
Comfort working autonomously in a fully remote environment alongside global team members.
An eagerness to embrace AI as a core productivity multiplier in your daily operations.

What You Will Gain

The freedom to work remotely from anywhere in the world with flexible scheduling.
Opportunities to accelerate your career by solving complex problems alongside industry leaders.
A high performance culture rooted in transparency, collaboration, and continuous knowledge exchange.
Comprehensive benefits and competitive compensation designed to support your wellbeing and growth.