Customer Success Advisor - ASEAN (Remote, Worldwide)

Are you someone who thrives on helping others succeed, turning their big ideas into tangible achievements? Imagine a role where your passion for building strong relationships and guiding customers through their journey with innovative technology makes a real difference every single day. Autodesk is looking for a Customer Success Advisor to join our dynamic, fully remote team, supporting our valued customers across the vibrant ASEAN region. This is a worldwide opportunity to partner closely with businesses, helping them unlock the full potential of their Autodesk solutions, no matter where you are.

Overview

In our Customer Success Management organization, we are dedicated to transforming customer visions into realized value. We champion consistent, connected customer experiences, always striving to forge trusted partnerships. These partnerships fuel technology adoption, improve customer retention, and drive measurable business outcomes. As a Customer Success Advisor, you will play a pivotal role in this transformation. Your acute business understanding, inherent curiosity, and knack for swiftly pinpointing customer needs will empower you to craft impactful experiences throughout their journey. You will also help shape our internal best practices. We are a collaborative, driven, and global team committed to providing world-class experiences. Our goal is simple: ensure our customers excel with Autodesk solutions, achieve their business objectives, and strengthen our long term partnership.

Key Responsibilities

Actively support customer outcomes by ensuring they maximize the value of their Autodesk software solutions.
Cultivate strong, trusted partnerships with customers, fostering long term engagement and loyalty.
Drive the adoption of Autodesk technology, guiding customers to integrate solutions effectively into their workflows.
Develop and implement impactful customer experiences at every stage of their journey, from onboarding to advanced usage.
Identify customer needs proactively and translate them into actionable strategies for success.
Contribute to the continuous improvement of internal best practices within our global Customer Success team.
Collaborate with cross functional teams to advocate for customer requirements and influence product development.

Requirements

Demonstrable experience in a customer facing role, such as customer success, account management, or technical consulting.
Strong business acumen with the ability to understand diverse industry challenges and opportunities.
A proactive and curious mindset, eager to explore customer environments and identify key value drivers.
Excellent communication, presentation, and interpersonal skills, capable of building rapport and influencing stakeholders.
Proven ability to quickly identify and address customer needs, translating them into successful outcomes.
Familiarity with the Autodesk ecosystem or similar design and manufacturing software solutions is a strong advantage.
Cultural understanding and experience working with customers within the ASEAN region is highly valued.
Ability to work independently in a fully remote, global team environment.

What You'll Gain

The profound satisfaction of transforming customer visions into tangible, realized value.
An opportunity to significantly impact customer retention and drive measurable business growth for Autodesk.
Membership in a collaborative, driven, and truly global Customer Success organization.
Continuous professional development in a rapidly evolving technology landscape.
The chance to shape internal best practices and contribute to world-class customer experiences.
A flexible, fully remote work environment that supports work-life integration.
Experience working with leading edge software solutions and diverse industries across the ASEAN market.