Overview
Are you someone who loves untangling complex problems and helping people keep their homes secure? LoanCare is searching for a Customer Solutions Manager to join our remote team. This is a fully remote, worldwide opportunity that lets you lead impactful operations from wherever you call home. You will work closely with clients, industry partners, and our internal staff to make sure homeowners always receive the best possible outcomes. If you have a passion for mortgage resolution and team leadership, this role offers the perfect platform to make a real difference.
Key Responsibilities
- Lead, coach, and develop department operations and assigned staff members
- Review consumer complaints and draft prompt responses that strictly adhere to state and federal regulations
- Ensure all consumer information requests comply fully with CFPB requirements
- Deliver monthly trend reports and consumer data insights directly to senior management
- Maintain precise investor reporting records as outlined in servicing agreements and implement requested changes
- Build strong departmental procedures and ensure robust internal controls remain in place
- Set clear metrics and goals for research and mortgage resolution teams while tracking their progress
- Back up the call center by handling escalated issues and driving consumer improvement initiatives
- Handle required reporting for government agencies and stay ahead of evolving loan servicing regulations
- Manage internal tracking systems and distribute daily work assignments to Special Loans
Requirements
- Proven experience in mortgage servicing, loan regulations, and consumer compliance
- Strong background in managing, coaching, and developing operational staff
- Familiarity with CFPB requirements and investor reporting standards
- Exceptional communication skills with the ability to resolve escalated issues gracefully
- Ability to work autonomously in a fully remote environment
What You'll Gain
- The freedom to work remotely from anywhere in the world
- Opportunities to mentor dedicated professionals and shape department strategy
- Direct exposure to executive leadership through high level reporting and trend analysis
- A collaborative culture focused on homeowner success
How to Apply
Click the apply button below to view the full job details and submit your application directly through the employer's official page.
