Overview

Have you ever wanted to wake up knowing your daily work genuinely changes lives for the better? At Lingraphica, we build life-changing speech-generating devices and software that empower individuals with aphasia and communication impairments to reconnect with the world around them. We are searching for a Customer Service Specialist to join our mission-driven team on a fully remote basis, welcoming talented individuals from anywhere in the world. If you love solving problems and making people feel heard, you will fit right in.

Key Responsibilities

Deliver a world-class experience for prospects and existing customers across every single touchpoint.
Handle non-product inquiries with patience, clarity, and professionalism.
Resolve Tier 1 technical or account issues efficiently.
Triage complex requests and route them to the appropriate internal teams.
Partner cross-functionally with various business units to continuously improve our customer-facing channels.

Requirements

A strong passion for helping others and supporting individuals on their communication journey.
Exceptional written and verbal communication skills.
Comfort working in a fast-paced and goal-oriented remote environment.
Ability to multitask, problem-solve, and collaborate seamlessly across different teams.

What You'll Gain

Joining Lingraphica means becoming part of a compassionate community dedicated to innovation and human connection. You will enjoy the ultimate flexibility of working remotely from anywhere in the world while building a meaningful career that transforms lives every single day.