Join DynamicPlus Advisory as a Customer Service & Social Media Executive!
DynamicPlus Advisory is a distinguished professional consultancy dedicated to providing strategic and cost-effective business solutions for start-ups, as well as small and medium-sized businesses. We pride ourselves on understanding the unique needs of each client and delivering customized Human Resources solutions that empower them to thrive. Born from a passion for professionalism, DynamicPlus aims to equip SMEs with the resources to compete effectively with larger, more established companies, all at an affordable rate.
We are currently seeking a highly motivated and personable individual to join our team as a Customer Service & Social Media Executive. If you have a genuine passion for engaging with people, a strong affinity for social media, and the ability to represent a brand with professionalism and enthusiasm, this role is for you!
Key Responsibilities:
Customer Service (50%)
- Respond promptly and professionally to all WhatsApp enquiries, ensuring a positive client experience.
- Manage and reply to messages across various platforms, including Instagram, Facebook, and email.
- Prepare and dispatch accurate quotations to prospective clients.
- Proactively follow up on enquiries to facilitate client engagement and conversions.
- Efficiently book venue inspections, coordinating schedules for clients and the team.
- Maintain meticulous and organized client records.
- Process deposit collections and confirm payments, ensuring financial accuracy.
- Prepare comprehensive client files in advance of events, ensuring all details are in order.
Social Media (40%)
- Develop and curate highly creative and intriguing content tailored to our events business, designed to captivate our audience.
- Execute daily posting schedules across Instagram, Facebook, and TikTok to maintain a consistent online presence.
- Utilize Meta Business Suite for effective content scheduling and management.
- Actively engage with our audience by replying to comments and direct messages (DMs) promptly and professionally.
- Upload event photos and videos, showcasing our successful events and services.
- Provide creative assistance in the production of engaging Reels.
- Actively seek and post client reviews, highlighting positive experiences and building brand credibility.
- Monitor social media engagement metrics and provide weekly reports on performance.
Administration (10%)
- Assist with the preparation and organization of invoices.
- Maintain well-structured and organized digital folders for easy access and retrieval of information.
- Keep event checklists diligently updated, ensuring all tasks are tracked.
- Provide invaluable support to the team during busy weekends, ensuring smooth event operations.
What We're Looking For:
Must Have:
- Excellent English: Strong verbal and written communication skills are essential.
- Friendly Personality: A positive, approachable, and engaging demeanor.
- Great Customer Service Skills: A proven ability to interact with clients professionally and empathetically.
- Good Typing Skills: Efficient and accurate typing for quick responses.
- Knowledge of Instagram & Facebook: Familiarity with platform features and best practices.
- Basic Canva Skills: Ability to create visually appealing content.
- Microsoft Word & Excel: Proficiency in basic office software.
- Organised and Punctual: Strong organizational skills and a commitment to timeliness.
Preferred:
- Experience working with an events company.
- Residency around Ajah, Sangotedo, Lekki, or Abraham Adesanya for ease of movement and commute.
This is an exciting opportunity for an individual to contribute significantly to a dynamic and growing consultancy. If you are passionate about customer satisfaction and eager to make an impact through social media, we encourage you to apply!
Method of Application:
Interested and qualified candidates should send their CV to: cvs@dynamicplusservices@gmail.com using the Job Title as the subject of the email.