Join DynamicPlus Advisory as a Customer Service & Social Media Executive!

DynamicPlus Advisory is a distinguished professional consultancy dedicated to providing strategic and cost-effective business solutions for start-ups, as well as small and medium-sized businesses. We pride ourselves on understanding the unique needs of each client and delivering customized Human Resources solutions that empower them to thrive. Born from a passion for professionalism, DynamicPlus aims to equip SMEs with the resources to compete effectively with larger, more established companies, all at an affordable rate.

We are currently seeking a highly motivated and personable individual to join our team as a Customer Service & Social Media Executive. If you have a genuine passion for engaging with people, a strong affinity for social media, and the ability to represent a brand with professionalism and enthusiasm, this role is for you!

Key Responsibilities:

Customer Service (50%)

Respond promptly and professionally to all WhatsApp enquiries, ensuring a positive client experience.
Manage and reply to messages across various platforms, including Instagram, Facebook, and email.
Prepare and dispatch accurate quotations to prospective clients.
Proactively follow up on enquiries to facilitate client engagement and conversions.
Efficiently book venue inspections, coordinating schedules for clients and the team.
Maintain meticulous and organized client records.
Process deposit collections and confirm payments, ensuring financial accuracy.
Prepare comprehensive client files in advance of events, ensuring all details are in order.

Social Media (40%)

Develop and curate highly creative and intriguing content tailored to our events business, designed to captivate our audience.
Execute daily posting schedules across Instagram, Facebook, and TikTok to maintain a consistent online presence.
Utilize Meta Business Suite for effective content scheduling and management.
Actively engage with our audience by replying to comments and direct messages (DMs) promptly and professionally.
Upload event photos and videos, showcasing our successful events and services.
Provide creative assistance in the production of engaging Reels.
Actively seek and post client reviews, highlighting positive experiences and building brand credibility.
Monitor social media engagement metrics and provide weekly reports on performance.

Administration (10%)

Assist with the preparation and organization of invoices.
Maintain well-structured and organized digital folders for easy access and retrieval of information.
Keep event checklists diligently updated, ensuring all tasks are tracked.
Provide invaluable support to the team during busy weekends, ensuring smooth event operations.

What We're Looking For:

Must Have:

Excellent English: Strong verbal and written communication skills are essential.
Friendly Personality: A positive, approachable, and engaging demeanor.
Great Customer Service Skills: A proven ability to interact with clients professionally and empathetically.
Good Typing Skills: Efficient and accurate typing for quick responses.
Knowledge of Instagram & Facebook: Familiarity with platform features and best practices.
Basic Canva Skills: Ability to create visually appealing content.
Microsoft Word & Excel: Proficiency in basic office software.
Organised and Punctual: Strong organizational skills and a commitment to timeliness.

Preferred:

Experience working with an events company.
Residency around Ajah, Sangotedo, Lekki, or Abraham Adesanya for ease of movement and commute.

This is an exciting opportunity for an individual to contribute significantly to a dynamic and growing consultancy. If you are passionate about customer satisfaction and eager to make an impact through social media, we encourage you to apply!