Overview

Have you ever wanted a career where every single day you genuinely help people navigate some of the most confusing moments of their lives? We are looking for empathetic and driven Customer Service Representatives to join the team at UMR, which is the nation's largest third-party administrator solution under UnitedHealth Group. This is a fully remote opportunity open to candidates anywhere across the United States. You will have the freedom to telecommute from your home office while playing a crucial role in providing consumer-oriented health benefit plans to millions of people. If you thrive in a fast-paced environment and want to make a profound, personal impact on the healthcare system, this is your chance to shine.

Key Responsibilities

Deliver exceptional service experiences to members and healthcare providers by answering inquiries with patience and clarity.
Navigate multiple computer applications and databases quickly while speaking with customers to resolve complex issues efficiently.
Explain health benefit coverages, claim statuses, and plan provisions in easy-to-understand terms.
Collaborate with internal teams to ensure accurate and timely resolution of escalated member concerns.

Requirements

High school diploma or GED equivalent.
Proven experience in customer service, retail, hospitality, or a healthcare environment.
Solid computer navigation skills with the ability to multitask across various systems seamlessly.
Exceptional verbal and written communication abilities.

What You'll Gain

The flexibility of working 100 percent remotely from anywhere in the United States.
Endless opportunities for career development and advancement within a rapidly growing organization.
Comprehensive training and ongoing support designed to build your confidence and expertise.
The chance to be part of a mission-driven company focused on creating higher quality care, lower costs, and greater healthcare access.