Customer Service Representative - Remote

Are you someone who genuinely enjoys connecting with people, solving puzzles, and making a real difference in their day? Imagine a role where your empathy and excellent communication skills directly contribute to improving healthcare experiences for individuals everywhere. At Sharecare, a leading digital healthcare company, we are building a team of dedicated Customer Service Representatives who can provide compassionate support from anywhere in the world. If you're ready to be the friendly voice guiding members and providers through their healthcare journeys, we invite you to join our mission to enhance wellbeing for all.

Overview

Sharecare is at the forefront of digital healthcare, delivering innovative software and tech powered services across the healthcare ecosystem. Our goal is to improve care quality, drive better outcomes, and significantly lower costs for everyone. We leverage data driven AI insights, evidence based resources, and a comprehensive platform spanning benefits navigation, care management, home care resources, and much more. This critical work helps people easily and efficiently manage their healthcare and improve their overall wellbeing. As a Customer Service Representative, you will be a vital link in this chain, providing essential support to our members and providers. This is a fully remote opportunity, open to talented individuals worldwide, offering flexibility and the chance to contribute to a global health mission from your home office.

Key Responsibilities

Answer inbound calls and respond to emails from Sharecare members and healthcare providers, offering helpful assistance and information.
Provide exceptional customer service, always maintaining a high degree of courtesy and professionalism in every interaction.
Accurately and consistently record all communications and pertinent data into our systems, ensuring thorough documentation.
Listen actively to understand customer inquiries and problems, offering clear, concise, and accurate solutions.
Guide callers through various platform features and services, helping them navigate their healthcare options with ease.
Collaborate with internal teams to resolve more complex issues, ensuring a seamless and positive experience for our users.
Maintain up to date knowledge of Sharecare products, services, and policies to provide informed support.

Requirements

A genuine passion for helping people and a strong customer service orientation.
Excellent verbal and written communication skills, with the ability to convey complex information clearly and empathetically.
Strong active listening abilities and the capacity to de-escalate situations with patience and professionalism.
High level of accuracy and attention to detail for data entry and record keeping.
Proficiency with computer systems and the ability to quickly learn new software applications.
Self motivated and disciplined, with a strong ability to work independently in a remote environment.
Reliable high speed internet access and a dedicated, quiet workspace.
Previous experience in a customer service role, preferably within a call center or healthcare setting, is a plus.
Ability to adapt to changing priorities and handle a dynamic work environment effectively.

What You'll Gain

Be part of a pioneering company dedicated to transforming healthcare and improving lives globally.
Work in a fully remote setup, offering unparalleled flexibility and work life balance.
Join a supportive team committed to fostering your professional growth and development.
Gain valuable experience in the fast paced and ever evolving digital healthcare industry.
Access to ongoing training and resources to enhance your skills and career trajectory.
A sense of purpose, knowing your daily efforts directly contribute to better health outcomes for millions.