About the Role

Have you ever wanted to help people buy a Woolly Mammoth skeleton or a Formula 1 car? At Catawiki, our marketplace thrives on the extraordinary. We are looking for a bilingual Customer Service Representative to join our team on an interim 7-month contract starting in September 2026. This is a fully remote role you can do from anywhere in the world. If you love solving puzzles and making customers smile while speaking both Japanese and English fluently, you will fit right in.

Overview

You will act as the voice of Catawiki for our vibrant community of buyers and sellers. This temporary position offers a fantastic window into the world of special objects. You will guide users through our platform, resolve tricky issues, and ensure everyone has a smooth experience.

Key Responsibilities

Handle inbound inquiries from buyers and sellers via email, chat, and phone.
Provide prompt and empathetic support in both Japanese and English.
Investigate and resolve complex account and transaction challenges.
Collaborate with internal teams to flag platform improvements based on user feedback.
Maintain high standards of customer satisfaction while meeting performance targets.

Requirements

Fluent in both Japanese and English, written and spoken.
Previous experience in a customer-facing support or service role.
Strong problem-solving skills and a knack for turning frustration into delight.
Comfortable working remotely and managing your time effectively in a global setup.
Aligned with our core values of taking ownership, embracing feedback, and loving our mission.

What You'll Gain

Valuable experience inside a fast-growing global scale-up.
A chance to work with a diverse, international team of passionate professionals.
Exposure to a unique e-commerce marketplace dealing in fascinating objects.
Potential for contract extension based on your performance and business needs.