About the Role

Are you naturally gifted at connecting with people and untangling tricky problems? We are searching for a vibrant Bilingual Spanish Customer Service Representative to join One80 Intermediaries. In this fully remote opportunity available worldwide, you will act as the crucial link between our company and our diverse clientele across the United States and Canada. If you thrive in a lively environment where no two days look alike and you genuinely love making someone else's day a little easier, keep reading.

Overview

As the primary point of contact for agents, customers, and clients, your mission is to deliver swift, accurate, and empathetic service. You will handle a mix of inbound and outbound communications to address account inquiries, resolve complex issues, and guide policyholders through insurance requirements with confidence and care.

Key Responsibilities

Engage with customers, agents, and clients via phone and web channels to answer insurance questions and clarify account details.
Handle both inbound and outbound communications while following up diligently to guarantee complete accuracy and timely resolutions.
Verify and enter precise information into our systems following strict company guidelines.
Process insurance policies and related documents to maintain a smooth, efficient workflow.
Collaborate with other departments to lend a helping hand when seasonal workloads spike.
Consistently meet or exceed team productivity, quality, and time service benchmarks.

Requirements

Fluent bilingual communication skills in both English and Spanish.
Demonstrated experience in customer service or a related support role.
Strong computer literacy and the ability to navigate multiple systems smoothly.
Exceptional problem-solving abilities paired with high attention to detail.
A quiet, dedicated remote workspace with reliable high speed internet.

What You'll Gain

Working with One80 Intermediaries means joining a forward thinking team that values your voice and respects your work life balance. You will enjoy the ultimate flexibility of a remote career while building valuable skills in the insurance and financial services sector.