Overview

Ever wondered what it is like to handle Woolly Mammoth skeletons, Formula One cars, and rare vintage watches all before lunch? At Catawiki, you get to dive into the extraordinary every single day. We run the world's go-to online marketplace for special objects, where more than 100,000 unique items go up for auction weekly. Right now, we are looking for a bilingual Customer Service Representative fluent in both German and English to join our team on an interim basis. This is a fully remote, worldwide opportunity for a 7-month fixed term starting in September 2026, with potential for extension based on your performance and our business needs. If you love helping people and want to work in a dynamic, global scale-up, read on.

Key Responsibilities

Engage and delight our diverse community of buyers and sellers by untangling complex support challenges.
Deliver stellar customer service across multiple channels in both fluent German and English.
Collaborate with internal teams to resolve escalated issues quickly and effectively.
Embrace our core values by taking ownership of your tasks and driving meaningful impact.
Stay open to ongoing feedback and adapt smoothly to fast-paced changes in our marketplace.

Requirements

Professional fluency in both German and English, both written and spoken.
Previous experience in a customer-facing support or service role.
A genuine passion for helping customers and connecting people with extraordinary objects.
A proactive mindset with a strong ability to take ownership and solve problems independently.
Reliable remote working setup with a steady internet connection.

What You'll Gain

The chance to work remotely from anywhere in the world with a diverse, international team.
Valuable experience inside a high-growth, sustainable scale-up marketplace.
An engaging work environment where no two days ever feel the same.
Opportunities for professional growth and potential contract extension based on performance.