About SupportNinja and the Role

Are you the kind of person who genuinely enjoys turning a frustrated customer into a loyal brand fan? We are looking for someone just like you to join the SupportNinja family as our next Customer Service Representative. This is a fully remote, worldwide opportunity based out of the Philippines where your voice matters and your problem-solving skills shine. You will not just be reading from a script. Instead, you will act as a true advocate for our users, diving deep into technical issues and guiding people through solutions with patience and clarity. If you love motorcycles and want a career that matches your high energy, grab your helmet because this journey is for you.

Overview

As a Customer Service Representative I, you take charge of incoming inquiries across phone, email, chat, and SMS. You handle Tier 1 support challenges by delivering accurate product information and ensuring high resolution satisfaction. Working from home gives you the flexibility you need, while our Monday through Friday night shift schedule keeps your weekends totally free.

Key Responsibilities

Manage multi-channel customer interactions spanning phone, email, live chat, and SMS with speed and accuracy.
Investigate technical problems as a front line troubleshooter and guide customers smoothly to a resolution.
Maintain detailed documentation of every interaction to support our ongoing AI readiness initiatives.
Provide empathetic and clear communication to ensure every single customer feels heard and valued.

Requirements

We want to make sure you have the tools to succeed from day one. You will need a C1 communication level along with a neutral accent to connect effortlessly with our global audience. Since this is a remote position, you must provide your own reliable device through our Bring Your Own Device setup. A genuine passion for motorcycles will make you fit right in with our vibrant company culture.

What You'll Gain

Working with SupportNinja means joining a community that values growth, wellbeing, and work life balance. You will enjoy the freedom of working remotely from the comfort of your home in the Philippines while building a meaningful career in tech support. We offer competitive compensation, steady weekday hours, and a supportive team environment that celebrates your wins.