Customer Service Representative - Dutch and English (Interim)

Imagine a workplace where your daily interactions involve everything from Daniel Ricciardo’s Formula 1 car to a Woolly Mammoth’s Skeleton, or even Lady Gaga's Jumpsuit and Usain Bolt’s running shoe. At Catawiki, that's just a regular day! We've built a truly one-of-a-kind marketplace where over 100,000 unique objects are auctioned weekly, all expertly curated. We're on a mission to be the globe's favorite destination for special objects, and we thrive on three core values: taking ownership, being open to change, and a passionate dedication to our mission and customers. If you're someone who thrives on delighting people and navigating interesting challenges, we'd love for you to join our journey as a Customer Service Representative, supporting our vibrant community of buyers and sellers for an interim period.

Overview

This is an exciting opportunity for a Customer Service Representative fluent in both Dutch and English to join our dedicated team. You will play a crucial role in supporting our diverse global customer base, ensuring they have an exceptional experience on our platform. Please note, this position is offered as an interim fixed-term 7-month contract, scheduled to begin in September 2026. There is a possibility for extension, depending on individual performance and evolving business requirements. This is a fully remote role, open to candidates located anywhere in the world, giving you the flexibility to contribute from your preferred location.

Key Responsibilities

Engage directly with Catawiki’s international community of buyers and sellers, delivering outstanding support across various channels like email, chat, and phone.
Skillfully resolve a wide range of customer inquiries and complex issues, always striving to exceed expectations and ensure customer satisfaction.
Proactively identify and escalate urgent matters to the appropriate internal teams, contributing to swift resolutions.
Maintain a deep understanding of Catawiki’s platform features, policies, and our unique auction processes.
Contribute valuable customer feedback and insights to internal stakeholders, helping to improve our service and product offerings.
Fluently communicate with customers in both Dutch and English, providing clear, concise, and empathetic assistance.

Requirements

Proven experience in a customer service role, demonstrating a passion for helping people and solving problems.
Exceptional verbal and written communication skills in both Dutch and English are essential.
A natural ability to empathize with customers, understand their needs, and provide clear, patient solutions.
Strong problem solving capabilities, with a knack for thinking critically and finding effective answers.
Comfortable working independently in a remote environment, managing your time effectively and staying connected with your team.
A genuine alignment with Catawiki’s core values: taking ownership, being open to change, and a deep passion for our mission and customers.

What You'll Gain

The unique opportunity to work with an incredibly diverse and fascinating array of special objects every single day.
A chance to make a real impact within a rapidly growing, international scale-up dedicated to sustainability and innovation.
Develop your skills in a dynamic, supportive remote team environment that values continuous learning and feedback.
Experience the flexibility of a fully remote role, allowing you to balance work and personal life effectively.
Join a vibrant, diverse team united by a shared passion for extraordinary objects and exceptional customer experiences.