Company Overview

FOCUS builds modern cloud software and insurance services that help property and casualty companies grow without the usual headaches. When you step into our team, you are not just filling a seat. You become a core part of our mission to simplify insurtech. We care about your personal growth just as much as your daily tasks, offering real support from leaders who want to see you succeed.

Job Summary

We are looking for a friendly Customer Service Representative to join our FIS department. This is a fully remote role open to candidates worldwide. You will be the reassuring voice on the other end of the line for clients and agents navigating personal lines insurance policies. If you love solving puzzles and making someone's day easier, this might just be your next favorite job.

Key Responsibilities

Handle inbound calls and live chats from clients and agents regarding personal lines insurance policies.
Answer policy questions clearly and accurately.
Process endorsement changes and cancellation requests with high attention to detail.
Assist with billing questions and take policy payments over the phone.
Provide requested documentation quickly to keep everyone moving forward.

Requirements

Strong communication skills with a natural ability to listen and empathize.
Comfortable navigating multiple computer systems while talking on the phone.
Previous customer service experience, ideally within insurance or a related financial field.
A quiet workspace and reliable internet connection for remote work.
A positive attitude and a genuine desire to help people.

What You'll Gain

Beyond a solid paycheck, you get access to excellent benefits and a culture that champions professional development. We invest in our people so you can look forward to real career advancement while working alongside a supportive and talented team.