Ever wanted to sit right at the fascinating intersection of artificial intelligence, cloud infrastructure, and top tier customer experience? We are looking for a Customer Service Coordinator to join the Product Strategy team at Guidewire Software. If you love wrangling complex enterprise software deployments while making sure clients actually hit their biggest goals, you will fit right in. This is a fully remote role open to talented professionals worldwide, meaning you get to do impactful work from wherever you call home.

Overview

As a Customer Service Coordinator at Guidewire, you will act as the crucial bridge connecting our customers with our internal Product, Engineering, Professional Services, and Go to Market teams. Your daily mission involves turning our platform vision into real world success stories for property and casualty insurers globally. You will help drive the adoption of cutting edge AI and cloud tools, ensuring every deployment is secure, scalable, and genuinely transformative.

Key Responsibilities

Manage the complete lifecycle for multiple enterprise SaaS and cloud deployments, taking projects smoothly from initial scoping all the way through cutover.
Act as the primary liaison between external clients and internal technical squads to guarantee seamless go lives.
Combine hands on project management with smart data analysis to translate high level business objectives into reliable, AI enabled solutions.
Contribute directly to core strategy priorities by accelerating platform adoption, launching brand new offerings, and building lasting customer referenceability.

Requirements

Solid background in coordinating complex software as a service or cloud deployments for enterprise clients.
Exceptional communication skills with a proven knack for bridging the gap between technical teams and business stakeholders.
Strong analytical mindset capable of using data to solve roadblocks and guide project decisions.
Deep passion for customer advocacy and a drive to deliver measurable value in fast paced tech environments.

What You'll Gain

Joining Guidewire means you are stepping onto a global stage where your voice matters. You will get to work alongside brilliant minds shaping the future of insurance technology. We offer a culture that values flexibility, continuous learning, and remote collaboration, empowering you to grow your career while making a tangible global impact.