Overview

Have you ever wondered what happens behind the scenes every single time someone swipes a credit card or pays through a mobile app? At Fiserv, we move money and information in a way that truly moves the world. We connect financial institutions, merchants, and consumers millions of times a day. Right now, we are looking for a passionate and dedicated Remote Customer Service Associate who is bilingual in Spanish to join our expanding team. This is a fully remote opportunity open to talent worldwide. If you love solving problems and want to make an impact on a global scale, your future starts right here.

Key Responsibilities

Handle a high volume of inbound calls from bank partners, merchants, and cardholders with enthusiasm and empathy.
Provide expert assistance regarding electronic payments, account inquiries, and financial services.
Document all customer interactions accurately using our internal support tools.
Collaborate seamlessly with cross-functional internal teams to drive prompt issue resolution.
Deliver a consistent, reliable service experience that builds trust with every transaction.

Requirements

Fluent in both English and Spanish, with stellar verbal and written communication skills.
Previous experience in customer service, call centers, or the financial technology sector.
Strong problem-solving abilities and a knack for navigating multiple systems at once.
Reliable high-speed internet connection and a quiet workspace for remote operations.

What You'll Gain

Joining Fiserv means stepping into a culture of innovation where your voice matters. You will receive comprehensive training to set you up for success, continuous professional development opportunities, and the flexibility of working from home. Best of all, you get to be part of a diverse, global community that shapes the future of fintech.