About Astronomer

Astronomer empowers data teams to bring mission-critical software, analytics, and AI to life. We are the company behind Astro, the industry-leading unified DataOps platform powered by Apache Airflow. Astro accelerates building reliable data products that unlock insights, unleash AI value, and power data-driven applications. Trusted by more than 800 of the world's leading enterprises, Astronomer lets businesses do more with their data.

Overview

Have you ever wanted to work directly with the creators and leaders of the Apache Airflow project? As a Customer Reliability Engineer at Astronomer, you get to do exactly that. You will join our Customer Reliability Engineering team as an Airflow expert, providing top-tier guidance to sophisticated organizations. Because our customers rely on Airflow for their most critical workflows, this is not your average help desk role. You will solve complex, deeply technical challenges every single day while helping global enterprises succeed on our managed platform. This position is fully remote and open to candidates worldwide.

Key Responsibilities

Troubleshoot and resolve complex support tickets involving Apache Airflow and our managed platform.
Partner directly with enterprise customers to optimize their data pipelines and architecture.
Collaborate closely with core maintainers and product engineers to surface bugs and shape the future of Airflow.
Write internal and external documentation, runbooks, and technical guides to share knowledge.
Proactively identify recurring customer friction points and advocate for product improvements.

Requirements

Deep, hands-on experience working with Apache Airflow in production environments.
Strong background in software engineering, systems administration, or DevOps.
Exceptional troubleshooting and problem-solving skills involving distributed systems and Python.
Excellent written and verbal communication abilities when interacting with sophisticated enterprise users.
A genuine passion for open source software and helping others succeed.

What You'll Gain

Direct mentorship and collaboration with global leaders in the Apache Airflow community.
Continuous learning opportunities at the cutting edge of DataOps and AI infrastructure.
The flexibility of working fully remotely from anywhere in the world.
Competitive compensation and benefits while working with a talented, globally distributed team.