Overview

Are you a natural relationship builder who loves guiding people toward success? At Tekmetric, we are searching for a Customer Onboarding Manager to join our remote team. This is a fully remote, worldwide opportunity, meaning you can work from wherever you feel most inspired. You will serve as the guiding light for auto repair shop owners as they transition to our industry leading platform. We built our software to help shops run smarter, and you will ensure every new client experiences a seamless, empowering start to their journey with us.

Key Responsibilities

Guide new auto repair shop owners through their initial onboarding and software setup.
Develop personalized implementation plans to ensure clients achieve their business goals quickly.
Conduct engaging training sessions that highlight platform features and best practices.
Partner closely with our support and success teams to resolve technical questions and address client feedback.
Champion the customer voice internally to help improve our products and services continuously.

Requirements

Proven experience in customer onboarding, account management, or a similar client facing role within tech.
Exceptional communication and active listening skills that put clients immediately at ease.
Strong technical aptitude with the ability to explain complex software concepts simply.
Self-motivated mindset and the organizational skills needed to thrive in a global remote work environment.
Deep passion for helping small businesses grow and succeed.

What You'll Gain

The chance to shape the future of the automotive repair industry alongside a passionate global team.
Generous remote work flexibility that honors your work life balance.
Comprehensive health and wellness benefits designed to support you and your family.
Continuous learning opportunities and clear pathways for career growth.