Overview

Think about the last time you tried to solve a support issue online and actually felt heard. At Wellhub, formerly Gympass, we want every single interaction to feel that way. We are looking for a Customer Journey Specialist to join our Business Transformation team in Brazil. This is a fully remote role open to team members worldwide, giving you the chance to shape how millions of people experience workplace wellness from wherever you call home.

Key Responsibilities

Analyze digital channel performance to uncover actionable insights for FAQ and email automation.
Design and implement effective action plans that elevate both operational efficiency and user experience.
Collaborate closely with cross functional teams to understand internal processes and align digital touchpoints.
Monitor key metrics to continuously optimize the customer journey and reduce friction in digital support channels.
Translate complex data into clear recommendations for stakeholders across the organization.

Requirements

Strong analytical mindset with proven experience in digital channels or customer journey optimization.
Deep familiarity with email automation tools and FAQ knowledge base management.
Exceptional problem solving skills and the ability to translate data into strategic steps.
Fluency in English and Portuguese to collaborate effectively with our global and local teams.
A genuine passion for wellbeing and a desire to help others live healthier lives.

What You'll Gain

The opportunity to work with a truly global team dedicated to making every company a wellness company.
A flexible, fully remote work environment that values balance, creativity, and your personal wellbeing.
Continuous opportunities for professional growth as part of an innovative business transformation team.