Overview

Imagine helping local restaurants thrive by unlocking the full potential of cutting-edge technology. That's exactly what we do at Toast, and we're looking for passionate individuals to join our vibrant Customer Growth team. If you love building relationships and empowering small businesses to reach new heights, then stepping into a Customer Growth Account Executive role here could be your next great adventure. You'll be part of a group that truly believes in collaboration while driving fantastic results, making a real difference for our amazing customers every single day.

Toast creates innovative technology designed to help restaurants and local businesses succeed in a rapidly evolving digital world. Our solutions empower business owners to streamline operations, increase sales, engage customers effectively, and keep their employees happy. We are seeking a dynamic Customer Growth Account Executive to join our rapidly expanding Upsell Sales team. This is a crucial role focused on helping existing SMB Toast POS customers maximize their success by expanding their product offerings and adopting more of our powerful platform tools. While this position embraces a remote-first approach allowing you to work from home, it will also involve occasional time in the field within your assigned territory. Our sales culture blends competitive drive with a strong collaborative spirit, where winning as a team is paramount.

Key Responsibilities

Manage the full sales cycle for customer expansion, from identifying opportunities to successfully closing upsell deals within your assigned territory.
Proactively engage a dedicated book of existing SMB Toast POS customers, understanding their unique needs and challenges.
Drive significant revenue growth through product expansion and increased platform adoption among your customer base.
Collaborate closely with cross-functional teams, including product, support, and success, to ensure seamless customer experience and value delivery.
Become a trusted advisor to restaurant owners, showcasing how additional Toast products can solve their operational pain points and contribute to their business growth.
Maintain accurate records of all sales activities and customer interactions within our CRM system.

Requirements

Demonstrated success in a full-cycle sales role, ideally within a SaaS or technology environment focusing on B2B.
Experience working with Small and Medium Businesses (SMBs) and understanding their unique operational challenges.
A proven track record of consistently meeting or exceeding sales quotas through upsell or expansion efforts.
Exceptional communication, presentation, and interpersonal skills, with the ability to build rapport quickly and effectively.
Self-motivated, results-driven, and comfortable managing a robust pipeline of opportunities.
Strong organizational skills and the ability to manage time efficiently in a remote work setting.
Comfortable with technology and quick to learn new product features and solutions.

What You'll Gain

The chance to be part of a leading, rapidly growing technology company that is truly transforming the restaurant industry.
Significant career growth and development opportunities within an expanding sales organization.
A collaborative, supportive, yet competitive team environment where your contributions are highly valued.
The satisfaction of directly impacting the success of local businesses and entrepreneurs.
Competitive compensation package, including uncapped commission potential, reflecting your drive and success.
The flexibility of a remote role, with opportunities for in-person engagement in your territory.