Ready to Make a Real Impact in Healthcare?

Imagine playing a pivotal role in a company that's truly transforming healthcare. PerfectServe is searching for a talented Customer and Field Marketing Manager. We need someone who deeply understands how to engage existing clients and amplify our presence at key industry events. This isn't just another job; it's an incredible opportunity to make a tangible impact on how clinicians communicate and deliver patient care. If you're passionate about crafting compelling stories and building strong relationships, all from a fully remote setup that supports you wherever you are in the world, then this could be your next big adventure.

Overview

PerfectServe stands as a premier force in health IT, revolutionizing clinical communication and physician scheduling. Since 1997, our journey has been one of consistent growth, significantly amplified by strategic acquisitions in 2019. We now proudly serve over 30,000 customers, including medical practices, hospitals, and vast health systems, generating annual revenues exceeding $100 million. Our core mission is clear: accelerate speed to care. We achieve this by optimizing provider schedules and ensuring critical communications, whether messages, pages, calls, or alerts, reach the right person at the right moment. This role is a fully remote position, welcoming applicants from anywhere in the world to join our diverse and dedicated team.

Key Responsibilities

As our Customer and Field Marketing Manager, you will drive engagement and expand our market presence. Your primary duties will involve:

Developing and executing comprehensive customer marketing strategies designed to boost loyalty, retention, and advocacy.
Planning, coordinating, and managing PerfectServe's participation in key industry trade shows, conferences, and virtual events, ensuring maximum brand visibility and lead generation.
Crafting compelling success stories, testimonials, and case studies that highlight the tangible value PerfectServe brings to our customers.
Collaborating closely with our sales and customer success teams to identify upsell opportunities and support their efforts with relevant marketing materials.
Creating and managing customer reference programs, fostering a community of advocates who champion our solutions.
Analyzing marketing campaign performance and event ROI, using data to inform future strategies and optimize results.
Building strong relationships with key customers to gather feedback, understand their needs, and integrate their insights into product and marketing initiatives.
Producing engaging content for customer communications, including newsletters, webinars, and educational resources.

Requirements

We are looking for a professional who brings a robust skill set and proven experience. Ideal candidates will possess:

At least 3-5 years of experience in customer marketing, field marketing, or a related role, preferably within the B2B SaaS or healthcare technology sector.
A strong understanding of the customer journey and effective strategies for driving engagement and advocacy.
Demonstrated success in planning and executing industry events, from concept to post-event analysis.
Excellent written and verbal communication skills, capable of crafting persuasive narratives and presenting confidently.
Exceptional project management abilities, with a keen eye for detail and the capacity to manage multiple initiatives concurrently.
Proficiency with marketing automation platforms (e.g., HubSpot, Marketo) and CRM systems (e.g., Salesforce).
A bachelor's degree in Marketing, Communications, Business, or a related field.
The ability to thrive in a fast-paced, remote work environment.

What You'll Gain

Joining PerfectServe means becoming part of a forward-thinking organization that truly values its people and mission. Here are some of the benefits you can expect:

The chance to make a significant impact on healthcare delivery and clinician well-being.
Opportunities for professional growth and development within a rapidly expanding market leader.
Work in a collaborative and supportive fully remote environment, offering exceptional flexibility.
Be part of a company consistently recognized by leading analyst firms like Gartner® and KLAS Research for its innovation and leadership.
A competitive salary and comprehensive benefits package.
A vibrant company culture built on innovation, teamwork, and a shared commitment to our mission.