Customer & Field Marketing Manager, US Remote

Imagine playing a pivotal role in a company that is truly transforming healthcare. At PerfectServe, we are not just building software; we are crafting solutions that ensure patients receive care faster and clinicians can focus on what matters most. We are on the hunt for a dynamic Customer and Field Marketing Manager who thrives on telling compelling stories, empowering our sales teams, and championing our amazing customers. If you are passionate about making a tangible difference and love connecting with people, this remote opportunity is calling your name.

Overview

PerfectServe stands as a leader in clinical communication and physician scheduling, a vital player in the health IT landscape. Founded in 1997, our journey has been one of consistent growth, significantly amplified by key acquisitions in 2019. Today, we proudly serve over 30,000 customers, including medical practices, hospitals, and health systems, achieving over $100 million in annual revenue with a team of 400+ dedicated individuals. Our core mission is clear: accelerate speed to care. We do this by optimizing provider schedules and ensuring critical communications, from messages to alerts, reach the right person at the right moment across any care setting. By facilitating real time information sharing, building superior schedules, and automating crucial clinical workflows, we empower our customers to advance patient care and significantly enhance clinician well being. Top industry analysts, including Gartner and KLAS Research, consistently affirm our innovative approach. In 2026, PerfectServe was recognized as highest in execution and furthest in vision in the Gartner Magic Quadrant™ for Clinical Communication and Collaboration, solidifying our position as the clear segment leader. This role is a fully remote position based in the US, offering you the flexibility to work from wherever you thrive within the United States.

Key Responsibilities

Develop and execute comprehensive customer marketing programs focused on advocacy, retention, and expansion.
Identify and cultivate customer champions and success stories, transforming them into impactful case studies, testimonials, and speaking opportunities.
Collaborate closely with sales and product teams to create compelling collateral and effective sales enablement tools.
Plan and support field marketing events, including trade shows, webinars, and regional user groups, from initial concept to successful execution.
Manage and grow our customer reference program, fostering a strong, engaged community of PerfectServe advocates.
Monitor market trends and competitor activities to inform and refine marketing strategies.
Measure and report on the effectiveness of customer and field marketing initiatives, driving continuous improvement.

Requirements

Bachelor's degree in Marketing, Communications, Business, or a related field.
A minimum of 3+ years of experience in B2B marketing, with a strong focus on customer marketing, field marketing, or a similar role.
Prior experience within the healthcare technology (Health IT) sector is highly preferred.
Demonstrated ability to develop and execute integrated marketing campaigns that deliver measurable results.
Exceptional written and verbal communication skills, including a natural talent for storytelling.
Strong project management capabilities with the ability to manage multiple priorities effectively in a fast paced environment.
Proficiency with CRM platforms (for example, Salesforce) and marketing automation tools (such as HubSpot or Marketo).
A proactive self starter who thrives in a remote work setting and can work independently with minimal supervision.
Willingness to travel occasionally for field events and essential customer engagements.

What You'll Gain

The chance to join a market leading company at the forefront of health IT innovation.
A fully remote work environment that offers flexibility and a high degree of autonomy.
Opportunities for significant professional growth and development within a rapidly expanding organization.
A supportive and collaborative team culture dedicated to making a real, positive impact on healthcare.
Competitive compensation and a comprehensive benefits package.
The deep satisfaction of knowing your work directly contributes to improving patient care and clinician well being.