Customer Experience Specialist - French Bilingual (Remote, Worldwide)

Ever found yourself thinking, "I wish I could help people more directly, right from my home?" Or perhaps you dream of a role where your fluency in French isn't just a bonus, but a vital part of your everyday impact. At Quince, we're building something special, a brand that delivers incredible quality without the hefty price tag, and we believe our customer experience should be just as exceptional. We're on the lookout for a warm, articulate Customer Experience Specialist who can connect authentically with our French-speaking customers, ensuring every interaction leaves them feeling valued and understood. This is your chance to be the friendly voice and helpful hand behind a rapidly growing global brand, all while enjoying the flexibility of a fully remote, worldwide opportunity.

Overview

Quince is revolutionizing the retail landscape by bringing high-quality essentials to consumers at incredibly fair prices, directly from manufacturers. We're a company built on innovation, efficiency, and a deep commitment to sustainability. As a Customer Experience Specialist, French Bilingual, you will play a crucial role in upholding our brand promise, serving as a primary point of contact for our valued customers. You will help them navigate their Quince journey with ease and confidence. This is a truly global position, offering the flexibility to work from anywhere in the world as part of our distributed team.

Key Responsibilities

Provide exceptional, empathetic support to Quince customers primarily through email, chat, and phone channels, focusing on our French-speaking clientele.
Skillfully resolve product inquiries, order issues, shipping questions, and other customer concerns with a friendly and professional demeanor.
Translate complex information into clear, easy-to-understand language, ensuring customers receive precise and helpful solutions.
Proactively identify and escalate recurring customer issues or feedback trends to relevant internal teams, contributing to ongoing product and process improvements.
Accurately document all customer interactions and resolutions within our CRM system.
Collaborate effectively with cross-functional teams, including operations and logistics, to ensure seamless customer resolutions.
Act as a brand ambassador, embodying Quince’s commitment to quality and customer satisfaction in every interaction.

Requirements

You are fully fluent in both written and spoken French and English, with an impeccable grasp of grammar and natural conversational ability in both languages.
Demonstrable experience, ideally one to three years, in a customer service or customer support role.
Possess outstanding verbal and written communication skills, capable of explaining solutions clearly and concisely.
A natural problem-solver with a keen eye for detail and a proactive approach to finding solutions.
Exhibit strong empathy and patience, understanding customer needs and providing supportive assistance.
Comfortable using various technology tools, including CRM software, ticketing systems, and standard office applications.
Self-motivated and able to thrive independently in a fully remote work environment, managing your time effectively.

What You'll Gain

A unique opportunity to be a pivotal part of a fast-growing, innovative e-commerce brand that's genuinely changing how people shop.
The chance to make a tangible impact on our customer satisfaction and retention, directly shaping the Quince experience.
Flexible, fully remote work, allowing you to create your ideal work-life balance from anywhere in the world.
Be part of a supportive, "builders by builders" culture where your ideas are valued and your growth is encouraged.
Work with a passionate team committed to fairness, sustainability, and delivering exceptional value.