Customer Engineer EMEA (Remote)

Imagine yourself at the forefront of the global AI revolution, helping innovative companies harness the power of cloud technology to build groundbreaking solutions. Here at Nebius, we are not just observers; we are actively shaping the future of AI infrastructure. We are searching for an exceptional Customer Engineer to become a pivotal part of our team, guiding strategic clients across EMEA in deploying and scaling their most ambitious AI projects. If you are passionate about cutting-edge technology and thrive on empowering others to achieve their technological vision, this is your chance to make a real difference.

Overview

Nebius is spearheading a new era in cloud infrastructure, purpose-built for the burgeoning global AI economy. We provide a comprehensive, full-stack AI cloud platform, empowering developers and enterprises alike from initial data processing and model training through to sophisticated production deployment. We eliminate the immense cost and complexity often associated with building extensive in-house AI/ML infrastructure, making advanced AI accessible to all. Our team, comprising over 1,500 experts with deep specializations across hardware, software, and AI R&D, tackles the most challenging problems from large-scale GPU orchestration to inference optimization. As a Nasdaq-listed company headquartered in Amsterdam with R&D hubs spanning Europe, the UK, North America, and Israel, we offer a truly international and dynamic environment.

This Customer Engineer role is a fully remote, worldwide opportunity, focusing on our strategic clients within the EMEA region. You will serve as a crucial technical advisor, guiding our key customers as they design, deploy, and scale their AI solutions. This includes managing complex, large-scale GPU workloads that can involve hundreds to thousands of GPUs. You will also collaborate closely with our sales and product development teams, playing a vital part in driving customer success and overall growth.

Key Responsibilities

Act as a trusted technical advisor, guiding Nebius’s key and strategic GPU Cloud services customers through the entire lifecycle of their AI initiatives.
Design, architect, and implement robust, scalable AI solutions on the Nebius platform, tailored to specific client needs and business objectives.
Provide expert guidance on deploying and managing large-scale GPU workloads, ensuring optimal performance and efficiency for hundreds to thousands of GPUs.
Collaborate actively with internal sales teams to identify new opportunities and provide technical expertise during pre-sales engagements.
Work closely with product development teams, offering valuable customer feedback and insights to help shape future platform features and improvements.
Proactively identify and resolve technical challenges, ensuring seamless operations and high customer satisfaction for our most critical accounts.
Develop and deliver technical presentations, workshops, and documentation to educate customers and empower them to leverage the full potential of Nebius’s AI cloud services.

Requirements

We are looking for someone who is:

Proven Experience: At least 3+ years of experience in a customer-facing technical role, such as Solutions Architect, Sales Engineer, or Customer Engineer, particularly within cloud computing or AI/ML domains.
Deep Technical Acumen: Strong understanding of cloud infrastructure (compute, storage, networking), GPU computing, and MLOps principles.
AI/ML Workflow Knowledge: Familiarity with the end-to-end AI/ML development lifecycle, from data ingestion and model training to deployment and inference optimization.
Large-Scale Systems: Experience with designing, deploying, and managing large-scale distributed systems and GPU clusters.
Exceptional Communication: Outstanding written and verbal communication skills, with the ability to articulate complex technical concepts clearly to both technical and non-technical audiences.
Problem-Solving Prowess: A strong analytical mindset with a track record of solving complex technical problems effectively.
Customer Obsession: A genuine passion for helping customers succeed and a commitment to providing an excellent technical experience.
EMEA Focus: Ability to work effectively with clients across the Europe, Middle East, and Africa regions.
Collaborative Spirit: Eager to work cross-functionally with sales, product, and engineering teams.

What You'll Gain

Shape the Future: Play a direct and significant role in accelerating the global AI economy by enabling groundbreaking innovation for our clients.
Cutting-Edge Technology: Work with the latest advancements in GPU cloud infrastructure, MLOps, and large-scale AI deployment.
Impact and Influence: Contribute directly to customer success and product evolution within a rapidly growing, Nasdaq-listed company.
Dynamic Environment: Join a team of passionate engineers and AI specialists who are building a full-stack platform from the ground up.
Global Flexibility: Enjoy the benefits of a fully remote, worldwide role that offers flexibility and autonomy.
Professional Growth: Opportunities for continuous learning and career advancement within a fast-paced, innovative organization.