Ready to redefine customer engagement in national defense technology?

Are you passionate about shaping how vital organizations connect with their users? Imagine a role where your strategic vision directly influences the success of groundbreaking technology initiatives that safeguard our nation and support our veterans. ManTech invites you to join a forward-thinking team as our Customer Engagement Strategy Lead. This is a unique chance to sculpt the user journey for a critical new IT capability within the Department of Veterans Affairs, ensuring its smooth adoption and profound impact. If you thrive on developing innovative engagement approaches and seeing your strategies come to life, this opportunity calls your name.

Overview

ManTech has been a long standing, trusted partner to the Department of Defense since 1968, delivering advanced technology solutions. We are dedicated to protecting our nation through cutting edge cybersecurity, IT, and data analytics projects. This specific role is for a future opportunity, a part time position that is fully remote within the USA, though occasional onsite meetings in Herndon, VA may occur. As our Customer Engagement Strategy Lead, you will play a pivotal role in a high visibility pilot program. You will be instrumental in launching a major new IT capability for the Department of Veterans Affairs, crafting the entire customer engagement framework from strategy to execution.

Key Responsibilities

Develop Comprehensive Strategies: Design and implement innovative customer engagement and adoption strategies for a major new IT capability being introduced to the Department of Veterans Affairs.
Drive User Adoption: Create and oversee programs that encourage enthusiastic user adoption and seamless integration of new technologies.
Analyze and Refine: Continuously gather feedback, analyze engagement metrics, and iterate on strategies to optimize user experience and program success.
Collaborate Across Teams: Work closely with product development, technical teams, and project management to ensure alignment between technical capabilities and user needs.
Communicate Value: Articulate the program’s benefits and progress to various stakeholders, ensuring clear and compelling communication.
Influence Future Initiatives: Your work on this pilot program will directly inform future large scale deployments across federal agencies.

Requirements

Strategic Experience: Proven experience developing and executing successful customer engagement, adoption, or change management strategies, especially within a technology context.
IT Launch Understanding: A strong grasp of the challenges and best practices involved in launching new IT capabilities or software.
Exceptional Communication: Outstanding verbal and written communication skills, with the ability to convey complex ideas clearly and persuasively.
Self Starter: Ability to work effectively and independently in a remote environment, managing your own time and priorities.
Customer Focus: A genuine passion for understanding user needs and driving positive customer experiences.
Part Time Availability: Comfort with a part time work schedule.

What You'll Gain

Significant Impact: Directly contribute to projects that enhance national security and support vital government functions, particularly for our veterans.
Cutting Edge Work: Engage with advanced technology and innovative solutions that truly make a difference.
Collaborative Environment: Join a team of dedicated professionals committed to excellence and mutual success.
Flexibility: Enjoy the benefits of a part time, fully remote position within the USA, offering a healthy work life balance.
Career Growth: Propel your career forward within ManTech, a leader in federal technology solutions since 1968.