About ZOLL Medical Corporation

Have you ever wanted to wake up knowing your daily work genuinely saves lives? At ZOLL Medical Corporation, we are deeply passionate about improving patient outcomes through innovative medical devices and software. Our LifeVest wearable defibrillator and other groundbreaking technologies protect tens of thousands of cardiac patients across the globe every single day. If you want a career where your empathy meets technical problem solving, this is your chance to make a profound impact.

Overview

We are seeking a dedicated Customer Care Product Technical Support Specialist to join our growing team. This is a fully remote opportunity available worldwide, allowing you to deliver vital support from the comfort of your home office. In this role, you will act as a crucial lifeline for patients and clinicians relying on our advanced cardiac management systems. You will troubleshoot technical issues, provide compassionate guidance, and ensure our life saving devices operate seamlessly.

Key Responsibilities

Provide expert technical support and troubleshooting for ZOLL medical devices and software platforms via phone, email, and chat.
Guide patients, caregivers, and healthcare professionals through device setup, operation, and daily use with patience and empathy.
Document all customer interactions accurately within our support systems while adhering to strict medical device regulations.
Collaborate closely with internal engineering and clinical teams to escalate and resolve complex technical inquiries quickly.
Educate users on best practices for device maintenance to ensure optimal performance and patient safety.

Requirements

Proven experience in a technical support, customer care, or helpdesk environment, preferably within healthcare or tech.
Exceptional communication skills with the ability to translate complex technical concepts into clear instructions for diverse audiences.
Strong problem solving abilities and a calm demeanor when handling urgent or high stress situations.
Proficiency in navigating multiple software applications and customer relationship management tools simultaneously.
A quiet, dedicated remote workspace with reliable high speed internet connectivity.

What You'll Gain

The opportunity to work for an industry leader whose products directly contribute to saving lives every day.
Comprehensive health benefits, retirement matching, and competitive compensation packages.
Continuous professional development through specialized training programs and career advancement pathways.
A truly flexible remote work environment supporting professionals worldwide.