Customer Care Advocate, Optum Insight (UnitedHealth Group)

Do you find genuine satisfaction in helping others navigate complex situations? Imagine a role where your empathy and clear communication directly contribute to a more connected healthcare system. At Optum Insight, a proud member of the UnitedHealth Group family, we are on a mission to simplify healthcare, making it more accessible and understandable for everyone. If you're passionate about making a real difference from the comfort of your U.S. home, thriving in a supportive environment, we invite you to join our dedicated team as a Customer Care Advocate.

Overview

This is a national remote position, offering you the flexibility to telecommute from anywhere within the United States. Optum Insight is at the forefront of improving health data flow and information, striving to create a truly connected system. We work diligently to remove friction and drive alignment between care providers, payers, and ultimately, the consumers they serve. Our deep industry expertise combined with innovative technology allows us to help organizations reduce costs while simultaneously improving risk management, quality, and revenue growth. You will be a vital part of delivering results that genuinely improve lives.

This is a full-time role, requiring 40 hours per week, Monday through Friday. Employees need to be flexible to work any of our 8-hour shift schedules during our normal business hours of 7:00 am to 5:30 pm Central Standard Time. Occasional overtime may be necessary, depending on business needs. We offer comprehensive on-the-job training, with training hours aligning perfectly with your regular schedule.

Key Responsibilities

Answer between 60 to 90 incoming phone calls daily, accurately identifying the type of assistance required for each caller.
Engage actively by asking appropriate questions and listening intently to pinpoint specific questions, concerns, or needs.
Provide clear, concise, and accurate information regarding healthcare processes, benefits, or services.
Document all interactions meticulously in our systems, ensuring comprehensive and up-to-date records.
Collaborate with team members and various departments to resolve complex inquiries and ensure seamless customer experiences.
Adhere to all company policies, procedures, and regulatory requirements, maintaining the highest standards of professionalism and compliance.

Requirements

Ability to work effectively from a home office located anywhere within the United States.
Demonstrated flexibility to work an 8-hour shift within the 7:00 am to 5:30 pm CST window, Monday through Friday.
Exceptional verbal communication skills, capable of explaining complex information clearly and empathetically.
Strong active listening skills and a natural curiosity to understand caller needs fully.
A genuine passion for helping people and a commitment to delivering outstanding customer service.
Ability to navigate multiple computer systems and quickly learn new software applications.
High school diploma or GED equivalent.

What You'll Gain

Impactful Work: Be part of a team that truly makes a difference in transforming the healthcare system, improving outcomes for millions.
Professional Development: Benefit from robust on-the-job training and continuous learning opportunities to grow your career within UnitedHealth Group.
Flexible Environment: Enjoy the comfort and convenience of a fully remote work setting from anywhere across the U.S.
Supportive Culture: Join an organization that fosters a culture of caring, connecting, and growing together, providing a strong network of support.
Comprehensive Benefits: Access a competitive compensation package and a full range of benefits designed to support your well-being and future.