About Ramp

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies by authorizing payments, flagging risk, categorizing spend, and closing books. The problems we tackle are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept and care less about where you trained and more about what you have built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.

The median Ramp customer saves 5% and grows revenue 16% in their first year, far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same advantage. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. Best of all, this role is fully remote and open to candidates worldwide.

Overview

Customer Activation Managers on the Partnerships team own the activation and early growth of Ramp partner-referred customers. As an early member of the team, you will have the unique opportunity to help build and refine the Partner Success process from the ground up while making a massive impact on our broader ecosystem.

Key Responsibilities

Drive the successful activation and early growth lifecycle for businesses referred to Ramp through our strategic partnership channels.
Design, test, and scale scalable playbooks that accelerate time to value for new partner-referred accounts.
Collaborate cross-functionally with product, sales, and partnership teams to remove friction in the onboarding journey.
Monitor key activation metrics, identify trends, and iterate rapidly on processes to improve customer retention and engagement.
Act as the primary advocate for partner-referred customers, translating their early experiences into actionable product and process feedback.

Requirements

Proven track record in customer success, account management, onboarding, or activation roles within fast-paced environments.
High agency, strong ownership mentality, and the ability to thrive with ambiguity while building systems from scratch.
Exceptional communication and relationship-building skills with a natural talent for guiding users toward their goals.
Analytical mindset with the capability to track data closely and use insights to drive strategic decisions.
Genuine passion for financial technology and a desire to help ambitious companies scale smarter.

What You'll Gain

The chance to shape a foundational pillar of Ramp's fast-growing partnerships ecosystem.
Competitive compensation and robust equity packages in a hyper-growth financial technology leader.
Complete location flexibility with a fully remote work model supporting team members worldwide.
Direct mentorship and collaboration with talented builders who value high urgency and true ownership.