Overview

Are you someone who loves building deep relationships with tech leaders and helping them unlock massive value? At Harness, we are scaling fast as the AI Software Delivery Platform company. Led by successful entrepreneur Jyoti Bansal, we help engineering teams ship software faster through intelligent automation and governance. We are looking for a Customer Account Manager to join our growing team. This is a fully remote role open to candidates worldwide, giving you the freedom to work from wherever you do your best thinking while partnering with global enterprise clients.

Key Responsibilities

Own the entire post-sale lifecycle for a portfolio of enterprise accounts, driving adoption, retention, and expansion.
Partner closely with customers to understand their engineering goals and map out how the Harness platform solves their software delivery bottlenecks.
Run regular business reviews with key stakeholders to highlight ROI, platform usage metrics, and growth opportunities.
Collaborate with our product and engineering teams to relay customer feedback and advocate for user needs internally.
Identify upsell and cross-sell opportunities as clients scale their testing, deployments, security, and cloud cost management workflows.

Requirements

Proven experience in account management, customer success, or a related client-facing role within the B2B SaaS or enterprise technology space.
Strong understanding of software development lifecycles, DevOps tools, or cloud platforms.
Exceptional communication and relationship-building skills with the ability to engage technical leaders and executive stakeholders alike.
A proactive mindset with a strong track record of hitting retention and revenue expansion targets.
Comfort working independently in a fast-paced, high-growth remote environment.

What You'll Gain

The chance to shape the future of software delivery at a high-growth unicorn valued at $5.5B backed by top-tier investors.
Competitive compensation and benefits packages designed to support your lifestyle and well-being.
Complete location independence with a truly global, remote-first culture.
Ambitious and supportive colleagues who celebrate wins together and push each other to grow.