Overview

Are you ready to shape the future of digital connectivity while building lasting partnerships with industry leaders? Zayo Group is searching for a Customer Account Manager to drive our post-implementation customer relationships and recurring-revenue strategies. You will take the lead on specialized carrier portfolios and complex enterprise accounts that rely on our extensive North American and European network. This fully remote opportunity welcomes applicants living anywhere in the continental United States and offers a chance to work with some of the most impactful companies in tech, finance, and healthcare.

Key Responsibilities

Build strong operational and executive relationships tailored to the specific complexity of your assigned accounts.
Create comprehensive multi-year account strategies, renewal strategies, and network plans.
Use insights around customer health, network utilization, contract positioning, competitive risks, and financial exposure to guide your planning.
Ensure customer continuity and maximize recurring revenue across high-value carrier portfolios.

Requirements

Proven experience in account management, customer success, or relationship management within the telecommunications or technology sector.
Strong strategic planning skills with the ability to analyze network utilization and financial exposure.
Exceptional communication skills for managing both operational and executive-level stakeholder relationships.
Ability to work independently in a fully remote environment while residing in the continental United States.

What You'll Gain

The opportunity to work with cutting-edge bandwidth infrastructure solutions that fuel global innovations.
A collaborative remote work culture that values professional growth and autonomy.
Competitive compensation and the chance to manage high-impact enterprise portfolios.