Overview

Have you ever wanted to play a behind the scenes role in keeping the aerospace industry moving forward? At RTX, our teams are constantly pushing the boundaries of what is possible. We are looking for a dedicated Customer Account Administrator to join our remote workforce. In this fully remote position, you will act as a vital bridge between our clients and internal teams. You will help manage accounts, streamline communication, and ensure our customers receive the exceptional support they expect from an industry leader. If you enjoy solving problems and building lasting relationships, this might just be your next big career move.

Key Responsibilities

Your day will involve a mix of client advocacy, administrative precision, and cross functional coordination. You will handle customer inquiries, process orders, and track account updates with high accuracy. Working closely with sales and operations, you will resolve any issues that pop up along the way. Your efforts will directly impact how smoothly our operations run, ultimately keeping our clients happy and confident in our services.

Serve as the primary point of contact for assigned customer accounts.
Process and monitor orders, ensuring timely and accurate fulfillment.
Collaborate with internal departments to resolve client inquiries and operational roadblocks.
Maintain up to date records and documentation within our customer management systems.

Requirements

To thrive in this role, you bring a strong organizational background and a passion for customer satisfaction. Because of the nature of the programs you will support, specific legal requirements apply. Please review the qualifications below to ensure you meet them.

U.S. citizenship is required due to government contract specifications.
Proven experience in customer service, account administration, or a related field.
Strong written and verbal communication skills.
Ability to work independently in a remote environment while managing multiple priorities.

What You'll Gain

Joining RTX means becoming part of a massive network of innovators. You will enjoy the flexibility of working from home while collaborating with brilliant minds across the globe. We believe in investing in our people, meaning you will have access to continuous learning opportunities, professional growth, and a supportive team culture that values your unique contributions.