Calling All CRM Strategists!

Hey there, fellow marketing enthusiast! Are you that rare blend of tech-savvy strategist and customer journey architect? We're on the hunt for someone truly special to join a vibrant, global media and marketing agency. This isn't just another CRM role; it's an opportunity to truly elevate how clients connect with their audiences, using clever blends of marketing insight, cutting-edge MarTech, and smart data application. If you live and breathe customer experience and enjoy tackling complex challenges with innovative solutions, then we definitely want to chat.

Overview

People Story Ltd is excited to partner with a leading global Media & Marketing agency, seeking a dynamic CRM Manager to lead the charge. This is a fully remote position, open to exceptional talent from anywhere in the world. You'll be instrumental in shaping client success, guiding them through the complexities of modern marketing by optimizing their CRM strategies and MarTech ecosystems. Imagine blending your strategic prowess with your technical know-how to build compelling narratives and drive tangible results for a diverse portfolio of clients.

Key Responsibilities

Campaign & Customer Journey Mastery: Design, implement, and continuously refine marketing campaigns that seamlessly guide customers across various digital touchpoints. You will leverage data insights to craft deeply personalized and impactful customer experiences.
MarTech Magic: Act as the trusted advisor for clients, offering expert guidance on how to best utilize a diverse array of MarTech tools to achieve their specific business and marketing objectives.
Opportunity Hunter: Proactively identify and address client challenges, innovating solutions that foster digital growth and enhance their market maturity.
Strategic Leadership: Facilitate engaging workshops, lead strategic planning sessions, and orchestrate collaborative whiteboard brainstorms to co-develop robust, results-driven marketing plans.
Project Ownership: Independently manage and deliver consulting, implementation, and service projects across an extensive range of MarTech platforms and tools.
Pre-Sales & Client Whisperer: Successfully meet pre-sales targets while nurturing and expanding strong, enduring relationships with our valued clients.

Requirements

Proven experience in CRM strategy and management, ideally within an agency environment or serving multiple clients.
Deep understanding of marketing principles, MarTech ecosystems, and data-driven personalization.
Demonstrable ability to design and optimize complex customer journeys.
Strong consulting and client-facing skills, including leading workshops and presenting strategic recommendations.
Proficiency with various MarTech tools and platforms.
A strategic mindset coupled with a hands-on approach to project execution.
Excellent communication and interpersonal skills, essential for building rapport and influencing stakeholders.
Self-motivated and capable of thriving in a remote, global team setting.

What You'll Gain

The chance to work with a leading global media and marketing agency, impacting diverse clients worldwide.
A fully remote, flexible work environment that values your contributions from wherever you are.
Opportunities for continuous professional growth and skill development in the ever-evolving MarTech landscape.
Collaborate with a passionate team of experts who are committed to innovation and excellence.
A competitive compensation package reflecting your experience and expertise.
Meaningful work that directly contributes to client success and digital transformation.