Controls Support Technician (PLC) - 2nd Shift (Remote, Worldwide)

Are you a seasoned controls expert, particularly skilled with PLCs, who enjoys diving deep into technical challenges and thrives in a supportive, remote setting? Barry-Wehmiller is actively seeking a dedicated Controls Support Technician to join our dynamic 2nd shift team. This isn't just another role; it's a unique opportunity to apply your specialized knowledge to advanced converting and packaging machinery, impacting global industries from the comfort of your worldwide remote office. If you're passionate about leveraging your technical skills to deliver exceptional support and truly make a difference, we encourage you to discover more about this exciting position.

Overview

Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology. We proudly serve the packaging, corrugating, sheeting, and paper-converting industries. Our company stands strong with nearly 12,000 team members globally, united by a powerful belief: using business to build a better world. BW Converting, a strategic alliance of Barry-Wehmiller companies like Paper Converting Machine Company (PCMC), Winkler + Dünnebier (W+D), STAX Technologies, Hudson-Sharp, Baldwin Technologies and Northern Engraving and Machine, leads the charge in innovative, high-performance machinery. As a Controls Support Technician on our 2nd Shift, you will be a vital part of this mission. You will provide critical remote technical support for complex PLC-controlled equipment, ensuring smooth operations for our customers across the globe. This is a fully remote position, open to talented individuals anywhere in the world, allowing you to contribute your expertise from your preferred location.

Key Responsibilities

Provide expert remote technical support for sophisticated PLC-controlled converting and packaging machinery during 2nd shift hours.
Diagnose and resolve intricate hardware, software, and electrical issues within industrial control systems.
Troubleshoot complex problems involving network communications, HMI applications, servo drives, and other automation components.
Analyze and interpret PLC ladder logic, electrical schematics, and mechanical diagrams to pinpoint root causes of equipment malfunctions.
Collaborate closely with engineering, field service teams, and product line specialists to develop effective long-term solutions.
Document all support interactions, troubleshooting steps, and resolutions meticulously, contributing to our knowledge base.
Offer guidance and training to customers on equipment operation, maintenance best practices, and diagnostic procedures.
Manage support cases independently, ensuring timely and effective problem resolution for our global client base.

Requirements

Several years of hands-on experience providing technical support for industrial control systems, specifically with PLC technology.
Proven expertise in programming, troubleshooting, and debugging PLCs, particularly Allen-Bradley and/or Siemens platforms.
Strong understanding of industrial networking protocols such as Ethernet/IP, Profinet, DeviceNet, or similar.
Proficiency with HMI development and troubleshooting, including SCADA systems.
Ability to read and interpret complex electrical schematics, mechanical drawings, and P&ID diagrams.
Exceptional problem-solving abilities and a methodical approach to diagnosing technical issues.
Excellent verbal and written communication skills, crucial for remote customer interaction and clear documentation.
Self-motivated and capable of working independently during 2nd shift hours in a remote setting.
A relevant technical degree or equivalent practical experience in Electrical Engineering, Automation, or a related field.

What You'll Gain

The chance to join a purpose-driven organization, Barry-Wehmiller, renowned for its people-centric culture and commitment to building a better world.
Significant opportunities for professional growth and skill development within a global leader in manufacturing technology.
Exposure to a diverse range of cutting-edge converting and packaging machinery across multiple industries.
A collaborative and supportive remote work environment where your contributions are highly valued.
The flexibility and autonomy of a fully remote position, allowing you to balance work and life effectively.
A competitive compensation package and comprehensive benefits reflecting your expertise and impact.